Deputy General Manager_AWS Microservices & Kubernetes Technical Lead - Pune

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.

As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.

We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.

#VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking an experienced Technical Lead to take end-to-end operational ownership of AWS-hosted microservices and REST API services running on Amazon EKS/Kubernetes. This role is responsible for ensuring service stability, availability, performance, resilience and security through proactive monitoring, incident recovery, problem management, operational readiness and continual improvement initiatives. The successful candidate will provide technical leadership for mission-critical production environments, drive operational excellence, and collaborate with cross-functional teams to enhance reliability through automation, observability and Site Reliability Engineering (SRE) practices.

What you will do

• Own the operational health, availability, performance, resilience and supportability of AWS-hosted microservices and REST API services.
• Act as the senior technical escalation point for complex application, API, container, networking, DNS and security incidents.
• Lead P1/P2 incident recovery activities and coordinate cross-functional troubleshooting efforts.
• Drive root cause analysis, corrective actions, known error management and reduction of recurring incidents.
• Ensure compliance with agreed SLAs, KPIs and ITIL-based service management processes.
• Troubleshoot AWS VPC components including subnets, route tables, security groups, network ACLs and load balancers.
• Investigate and resolve Route 53 DNS, hosted zone, routing policy and health check issues.
• Support AWS WAF operations, log analysis and approved security-related changes.
• Monitor and troubleshoot Amazon EKS/Kubernetes clusters, nodes, pods, deployments, services, ingress controllers and autoscaling behaviour.
• Perform operational activities including scaling, rollouts, rollbacks and service recovery through approved procedures.
• Correlate logs, metrics and traces to identify issues across distributed microservices environments.
• Build and maintain dashboards, alerts, runbooks, health checks and automation capabilities.
• Drive continual service improvement, operational risk reduction and process optimisation.
• Partner with application, DevOps, cloud platform, network, database, security and vendor teams.
• Mentor support engineers and contribute to knowledge management and capability development.

Who you are

• Extensive experience supporting business-critical production environments with AWS-hosted microservices and REST APIs.
• Strong operational expertise in AWS services including VPC, Route 53, WAF, IAM, load balancers and cloud networking concepts.
• Hands-on experience supporting Amazon EKS/Kubernetes workloads in production environments.
• Strong understanding of REST APIs, HTTP protocols, authentication mechanisms, TLS, latency management and error handling.
• Experience diagnosing application failures using logs, traces, monitoring tools and dependency analysis.
• Knowledge of Linux/Unix administration, log analysis and basic shell scripting.
• Familiarity with Kubernetes objects including Pods, Deployments, ReplicaSets, Services, Ingress, ConfigMaps, Secrets and Autoscaling.
• Experience with observability and monitoring platforms such as Dynatrace, AppDynamics, Kibana, Splunk or Zabbix.
• Understanding of CI/CD pipelines, containerisation and deployment lifecycle management.
• Exposure to AWS CloudWatch, CloudTrail, ECR, Auto Scaling, Secrets Manager and infrastructure automation tools such as Terraform, CloudFormation, Helm or Argo CD is advantageous.
• Strong stakeholder management, communication, problem-solving and technical leadership skills.
• Bachelor's degree or equivalent professional experience.
• AWS and ITIL certifications are desirable.

Not a Perfect Fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What’s in it for you

• Opportunity to lead and influence the reliability of large-scale cloud-native services supporting global business operations.
• Exposure to modern AWS cloud platforms, Kubernetes ecosystems and microservices architectures.
• Collaboration with diverse technical teams across cloud, security, networking, DevOps and service management domains.
• Opportunity to drive automation, operational excellence and SRE initiatives.
• Experience working within a global technology environment with large-scale operational impact.

What skills you will learn

• Advanced cloud operations and AWS service management.
• Enterprise-scale Kubernetes and Amazon EKS administration.
• Site Reliability Engineering principles and operational excellence practices.
• Production-grade observability, monitoring and incident management techniques.
• Cloud security operations, network troubleshooting and service resilience engineering.
• Automation, GitOps and infrastructure-as-code operational practices.
• Cross-functional leadership, stakeholder engagement and service governance skills.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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