Deputy General Manager_IT Business Partner - Technology Services - VOIS_Pune
Who we are
VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
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About this Role
We are seeking an IT Business Partner to drive the technology agenda for the Technology Service Line, supporting service redesign, optimisation, and growth. This role works closely with VOIS Technology, IT4IT, and solutioning teams to shape and deliver technology solutions aligned to business strategy. Acting as a trusted advisor to senior stakeholders, the role ensures IT initiatives deliver measurable business value and provides end‑to‑end representation of IT within Service Line Leadership forums.
What you will do
- Align IT strategy and initiatives with business objectives to enable priority outcomes.
- Partner with senior stakeholders to understand business needs and translate them into clear, actionable technology requirements.
- Identify opportunities where technology can improve processes, efficiency, and service quality, and shape a forward‑looking technology roadmap.
- Evaluate, recommend, and prioritise technology solutions that address business challenges and support innovation.
- Oversee delivery of IT initiatives across the Technology tower, ensuring progress, benefits realisation, and timely resolution of escalations.
- Enable successful adoption of new systems through structured change management, communication, and post‑implementation support.
- Contribute to IT budget planning, demand forecasting, and cost optimisation while safeguarding business value.
Who you are
- A strategic thinker with strong business acumen, able to translate organisational goals into effective technology initiatives.
- Experienced in IT operations, infrastructure, cybersecurity, risk management, and regulatory compliance.
- Comfortable engaging with technical and non‑technical audiences, influencing priorities, and managing competing demands.
- Knowledgeable in enterprise architecture, cloud platforms, system integration, and data and analytics solutions.
- An effective communicator and collaborator with a track record of delivering business outcomes through technology.
Not a Perfect Fit?
Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.
What’s in it for you
- The opportunity to influence technology strategy across a critical service line within a global organisation.
- Exposure to senior leadership and complex, large‑scale technology landscapes.
- A collaborative environment that values learning, innovation, and continuous improvement.
- The chance to see the direct impact of technology on business performance and customer experience.
What skills you will learn
- Advanced stakeholder partnering and strategic influencing skills.
- Technology roadmap development and portfolio prioritisation at scale.
- Financial planning and benefits realisation for technology investments.
- Change enablement and adoption practices for enterprise technology solutions.
VOIS Equal Opportunity Employer Commitment
Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.
Join Us
At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
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