Deputy Manager-HRBP Services_Pune

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About VOIS:

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK.

Over 29,000 highly skilled individuals are dedicated to being Vodafone Group’s partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more.

Established in 2006, VOIS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone

Who you are

• The HR Specialist in HR COE Services VOIS India, (global capability centre) focuses upon providing HR advice and performing HR services to our customers of global onshore business functions in line with HR procedures.
• Having gained good understanding of HR concepts and procedures through extensive practical experience; they would act as an extended support to global onshore HRBPs in delivering calendarized people activities and projects for designated business function underpinned by a strong service delivery model.

What you’ll do

• Supporting HR colleagues (primary stakeholder HRBP) of different countries and business units to deliver hire to retire processes, reports, dashboards, maintain data hygiene and activities / projects coming from COE areas.
• Acts as a point of contact for business functions who ensures the problem of internal customers is resolved by advising and executing various HR activities in line with global and local HR procedures.
• May need to resolve complex day-to-day employee queries that require liaising within or outside HR and cannot be addressed by self-service or AskHR.
• Across landscape of HR processes, drive participation and closure of various life cycle, cyclic and ad hoc HR processes and projects milestones by coordinating with required audience, collecting, and analysing statistics. (eg. Employee engagement survey, performance appraisal, annual HR budget, reward nominations etc.)
• Prepare and present business review presentations to internal and key international stakeholders.
• Maintains monthly detailed and rolling forecast budgets, identifies and reports variances between planned and actual budget to HRBP of different geographies and business units
• Source inputs to design and prepare weekly, monthly, quarterly reports, dashboards and analysis on various key HR metrics from an HRBP lens belonging to different geographies and business units.\
• Support transition of new services from onsite to offshore, ensure complete knowledge building and operationalize the same.
• Adherence and upkeeping of knowledge repository and process documents.
• Case volume management – Triages tickets, tracks case volume.
• Adheres to service delivery model, resolves and closes requests as per defined SLA.
• Escalation management – Resolve escalation on priority and at root to avoid recurrence.
• Perform other job-related duties or tasks defined by the supervisor.
• Ensures to embed privacy while executing transaction as per GDPR rules (privacy by design).

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

What's in it for you

Last: VOIS Equal Opportunity Employer Commitment

India:

VOIS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees’ growth and enables them to create a positive impact on themselves and society. We do not discriminate based on age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.

As a result of living and breathing our commitment, our employees have helped us get certified as a Great Place to Work in India for four years running. We have been also highlighted among the Top 10 Best Workplaces for Millennials, Equity, and Inclusion, Top 50 Best Workplaces for Women, Top 25 Best Workplaces in IT & IT-BPM and 10th Overall Best Workplaces in India by the Great Place to Work Institute in 2024. These achievements position us among a select group of trustworthy and high-performing companies which put their employees at the heart of everything they do.

By joining us, you are part of our commitment. We look forward to welcoming you into our family which represents a variety of cultures, backgrounds, perspectives, and skills!

Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.