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Deputy Manager-Voice commercial specialist-Pune

Aggregate function:  Shared Services
Business Area:  Business_VOIS
Posting Country:  India
Date Posted:  21 Apr 2025
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

About VOIS:

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK.
Over 29,000 highly skilled individuals are dedicated to being Vodafone Group’s partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more.
Established in 2006, VOIS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.

About VOIS India:

In 2009, VOIS started operating in India and now has established global delivery centres in Pune, Bangalore and Ahmedabad. With more than 14,500 employees, _VOIS India supports global markets and group functions of Vodafone, and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology, Networks, Business Intelligence and Analytics, Digital Business Solutions (Robotics & AI), Commercial Operations (Consumer & Business), Intelligent Operations, Finance Operations, Supply Chain Operations and HR Operations and more.

Role

Role purpose: Manage the transfer of International Carrier Voice deal data into the Telarix Contract Simulator module, produce Deal Summaries and complete Deal True-ups, ensuring best in class data integrity through sustainable and repeatable processes.

Key accountabilities and decision ownership 
[max 5]: 
•    Transfer International Carrier Voice deal data into the Telarix Contract Simulator (CS) template accurately to prepare it for upload into Telarix or create a User Interface (UI) change sheet to identify data changes in an existing deal
•    Produce Deal Summaries based on the deal data provided 
•    Identify and trouble shoot issues with CS downloads, uploads and template, and if needed, open tickets with Telarix for resolution
•    Complete Deal “True-Ups” mid-term and once deals have ended to determine actual deal performance
•    Based on understanding of system, provide inputs for operating model improvement
•    Perform acceptance testing on behalf of commercial team if required.
•    Report to line manager regularly for progress updates and issues, if are any
•    Support Market Managers and Billing Operations Managers in trouble-shooting and issue resolution activities relating to the CS completion, Deal Summary and Deal True-up activities.


Core competencies, knowledge and experience [max 5]:
•    Experience dealing with large complex data sets.
•    Knowledge of International Wholesale Voice business processes / traffic flows and associated terminology
•    Highest level of expertise using advanced Excel functionality
•    Strong knowledge of Telarix routing, contract and reporting modules
•    Experience in driving improvements to complex process flows


Must have technical / professional qualifications: 
•    BA, Bsc, B Eng.
 

VOIS Equal Opportunity Employer Commitment India:

VOIS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees’ growth and enables them to create a positive impact on themselves and society. We do not discriminate based on age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.
As a result of living and breathing our commitment, our employees have helped us get certified as a Great Place to Work in India for four years running. We have been also highlighted among the Top 5 Best Workplaces for Diversity, Equity, and Inclusion, Top 10 Best Workplaces for Women, Top 25 Best Workplaces in IT & IT-BPM and 14th Overall Best Workplaces in India by the Great Place to Work Institute in 2023. These achievements position us among a select group of trustworthy and high-performing companies which put their employees at the heart of everything they do.
By joining us, you are part of our commitment. We look forward to welcoming you into our family which represents a variety of cultures, backgrounds, perspectives, and skills!

Apply now, and we’ll be in touch! 

Our Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

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