Deputy Manager_Endpoint Engineering Specialist -Pune

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.

As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.

We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.

#VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking an experienced Endpoint Engineering Specialist to support enterprise endpoint services within Office IT. This role focuses on Microsoft Intune administration, MECM/SCCM operations, Windows imaging and operating system deployment, application packaging, patch management, and endpoint automation. The successful candidate will play a key role in service transition activities, operational delivery, continuous improvement initiatives, and maintaining high service quality standards within an SLA-driven environment. This opportunity is suited to technology professionals who enjoy combining operational excellence, automation, and collaboration to deliver reliable endpoint services and enhanced user experiences.

What you will do

• Execute imaging, packaging, patching, and Intune/MECM operational activities during knowledge transfer and reverse shadow phases. 
• Own role-specific transition activities, including knowledge transfer, shadowing, readiness assessments, and service acceptance requirements. 
• Operate endpoint services in accordance with agreed controls, service levels, support models, and escalation procedures. 
• Maintain accurate documentation, including runbooks, operational processes, risks, actions, decisions, and service handovers. 
• Collaborate with Office IT, Service Desk teams, business stakeholders, Vodacom stakeholders, and external suppliers to ensure effective service delivery. 
• Manage and support MECM/SCCM operations, Microsoft Intune administration, Windows imaging, and operating system deployment. 
• Diagnose incidents, restore services, and escalate significant risks while maintaining ownership and accountability.
• Execute operational processes aligned with Incident, Request, Problem, Change, and Release Management practices. 
• Develop and implement PowerShell scripting and automation to improve efficiency and consistency across endpoint management activities. 
• Analyse operational trends, recurring issues, and user feedback to drive service improvements and standardisation initiatives. 
• Leverage monitoring, reporting, logs, alerts, dashboards, and telemetry data to support diagnosis and continuous improvement.
• Deliver services in line with agreed SLA, KPI, quality, compliance, and operational governance requirements. 

Who you are

• 5  to 7 years of relevant experience in production support, technology operations, or enterprise service operations.
• Hands-on expertise in MECM/SCCM operations, Microsoft Intune administration, Windows imaging, and operating system deployment. 
• Experience with application packaging and deployment, WSUS patching, compliance management, BitLocker, and endpoint diagnostics. 
• Proficiency in PowerShell scripting and operational automation. 
• Experience in incident diagnosis, service restoration, knowledge creation, and operational documentation. 
• Practical experience supporting knowledge transfer, reverse shadowing, and service transition activities. 
• Strong understanding of ITSM processes, including Incident, Change, Problem, and Release Management. 
• Experience working within SLA-driven enterprise environments. 
• ITIL Foundation certification is required for ITSM/governance roles and desirable for other technology roles. 
• Strong communication skills with the ability to collaborate effectively across teams, markets, stakeholders, and suppliers.
• Demonstrated analytical thinking, problem-solving capability, and evidence-based decision-making skills. 
• Graduate degree or equivalent professional experience. 

Not a Perfect Fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What’s in it for you

• Opportunity to work with modern endpoint management technologies including Microsoft Intune and MECM/SCCM. 
• Exposure to large-scale enterprise endpoint environments supporting global operations. 
• Involvement in service transition programmes, operational transformation, and automation initiatives.
• Cross-functional collaboration with IT teams, business stakeholders, and technology partners across multiple geographies.
• Opportunity to contribute directly to service reliability, user experience improvement, and operational excellence. 

What skills you will learn

• Advanced enterprise endpoint lifecycle management. 
• Microsoft Intune and MECM/SCCM administration at scale. 
• Endpoint automation and PowerShell scripting best practices. 
• Service transition, knowledge transfer, and operational readiness methodologies. 
• IT service management and governance practices within a global technology environment.
• Monitoring, observability, reporting, and data-driven service improvement techniques

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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