Deputy Manager_Oracle OSM/ASAP/UIM,Unix,SQL_Pune
VOIS Intro
VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK.
Over 29,000 highly skilled individuals are dedicated to being Vodafone Group’s partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more.
Established in 2006, VOIS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.
VOIS Centre Introduction
About VOIS India:
In 2009, VOIS started operating in India and now has established global delivery centres in Pune, Bangalore and Ahmedabad. With more than 14,500 employees, VOIS India supports global markets and group functions of Vodafone, and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology, Networks, Business Intelligence and Analytics, Digital Business Solutions (Robotics & AI), Commercial Operations (Consumer & Business), Intelligent Operations, Finance Operations, Supply Chain Operations and HR Operations and more.
Job Role Related Content (Role specific)
Roles and Responsibilities:
To support L2 Operations for OSS(OSM/UIM/ASAP) application for VF Qatar.
Should support BAU incidents and Service Requests related to OSS.
Should be able to support OSS project deployments/HKs and work on P1/P2/P3 issues related to OSS applications, troubleshoot and find RCAs.
Should be able to work both as an individual and in a team with good communications and inter-personal skills.
Performing root cause analysis for repeating and major issues and Automate using tools/skills.
Provide on-call support for P1/P2 issues during weekends/non-business hrs.
Should be able to support on highlighting/manage Production issues/requests with Domain/Oracle (via SR) whenever required
Must have technical/professional qualifications:
Hands on experience on Oracle OSM/UIM/ASAP applications with respect to implementation in Telecom Domain.
WebLogic/Webservice/SQL and Unix and shell scripting.
Good functional knowledge in Telecom Domain.
VOIS Equal Opportunity Employer Commitment
India:
VOIS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees’ growth and enables them to create a positive impact on themselves and society. We do not discriminate based on age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.
As a result of living and breathing our commitment, our employees have helped us get certified as a Great Place to Work in India for four years running. We have been also highlighted among the Top 5 Best Workplaces for Diversity, Equity, and Inclusion, Top 10 Best Workplaces for Women, Top 25 Best Workplaces in IT & IT-BPM and 14th Overall Best Workplaces in India by the Great Place to Work Institute in 2023. These achievements position us among a select group of trustworthy and high-performing companies which put their employees at the heart of everything they do.
By joining us, you are part of our commitment. We look forward to welcoming you into our family which represents a variety of cultures, backgrounds, perspectives, and skills!
Apply now, and we’ll be in touch!