Executive-IT Operations & Application Support Specialist -Pune
Who we are
VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture
About this Role
We are seeking an experienced IT Operations and Application Support professional to support L2 operations ensuring stable and efficient service delivery across critical applications. The role focuses on incident management, service requests, and application support, with opportunities to contribute to project deployments and continuous service improvement.
What you’ll do
- Provide Level 2 operational support for applications
- Manage business-as-usual (BAU) incidents and service requests within defined SLAs
- Troubleshoot application issues across P1/P2/P3 severity levels and identify root causes
- Support deployment of projects and application changes
- Collaborate with domain teams and IT Operations to manage requests and deliver resolutions
- Ensure service stability and continuous improvement through proactive monitoring and issue resolution
Who you are
- An individual with experience in telecom domain operations and application support
- Proficient in Python, SQL, and Shell/Perl scripting
- Familiar with machine learning concepts such as regression, classification, clustering, and feature engineering
- Experienced with cloud and DevOps tools including AWS (EC2, S3, Lambda), Docker, and CI/CD pipelines
- Comfortable working with tools such as Git, Linux, Jupyter Notebook, and VS Code
- Educated to a degree level (MCA, BE, B-Tech or equivalent) in a relevant discipline
- Strong problem-solving skills with the ability to troubleshoot complex technical issues
- Able to collaborate effectively across teams and communicate clearly
Not a perfect fit?
Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.
What's in it for you
- Exposure to global telecom operations and applications environments
- Opportunities to work on critical applications and high-impact incidents
- Experience in cloud, DevOps, and modern application ecosystems
- Collaborative working environment with cross-functional teams
- Opportunities to contribute to service improvement and deployment initiatives
What skills you will learn
- Advanced incident management and root cause analysis techniques
- Hands-on experience in telecom application environments
- Practical exposure to AWS and DevOps practices
- Automation and scripting for operational efficiency
- Cross-functional collaboration and stakeholder management
VOIS Equal Opportunity Employer Commitment
Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.
Join Us
At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
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Follow us on social media
- LinkedIn: https://www.linkedin.com/company/vois/
- Facebook: https://www.facebook.com/voisglobal
- Instagram: https://www.instagram.com/voisglobal/