Executive_ASK HR_PUNE

We are seeking a customer-focused HR Operations Advisor to act as the first point of contact for employees seeking guidance on HR policies, processes, and services. Based in Pune, this role supports employees through email, web chat, and online HR platforms, ensuring queries are resolved accurately, efficiently, and within agreed service levels. The role offers an opportunity to contribute to employee experience, collaborate with HR Centres of Excellence, and support continuous process improvement initiatives within HR Operations.

• Respond to employee HR queries received through email, web chat, and online HR ticketing systems.
• Provide accurate guidance on HR policies, processes, and standard operating procedures.
• Follow up with relevant stakeholders and support teams to ensure timely resolution of employee requests.
• Maintain service delivery in line with agreed Service Level Agreements (SLAs) and quality standards.
• Ensure all activities are completed accurately and in a timely manner while maintaining data integrity.
• Support a positive employee experience through professional and effective communication.
• Collaborate with HR teams to remain up to date on policy and process changes.
• Identify opportunities to improve processes, enhance efficiency, and strengthen service delivery.
• Contribute to team performance by working towards defined KPIs and service objectives.

• A graduate in any discipline.
• Experience of 1 to 5 years in HR Operations, shared services, employee support, customer service, or a related environment.
• Strong verbal and written communication skills with the ability to explain information clearly and professionally.
• Good interpersonal and stakeholder management skills.
• Ability to use judgement when handling employee queries and determining appropriate solutions.
• Detail-oriented with a focus on accuracy, quality, and customer experience.
• Comfortable working within defined processes, service levels, and performance measures.
• Problem-solving skills with a proactive approach to issue resolution.

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

• Opportunity to build expertise across a broad range of HR policies and employee services.
• Exposure to a global HR shared services environment.
• Collaboration with specialised HR teams and cross-functional stakeholders.
• Development of customer service, stakeholder management, and operational excellence skills.
• Experience of working in a performance-driven environment focused on service quality and employee experience.
• Opportunity to contribute to continuous improvement initiatives and process enhancements.

• Employee query management and case resolution.
• HR policy interpretation and employee advisory support.
• Service level management and operational performance delivery.
• Stakeholder engagement and professional communication.
• HR service management tools and ticketing platforms.
• Process improvement and quality management techniques.
• Data accuracy, compliance, and audit readiness practices.
• Customer-centric problem-solving within a global organisation.

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

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