Executive_Ask HR_Pune

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

We are seeking an organised and service‑oriented individual to act as the first point of contact for employees raising HR queries through e‑mail, web chat, and the AskHR platform. The role involves providing accurate HR policy and process guidance, supporting timely query resolution, collaborating with HR Centres of Expertise, and maintaining high standards of employee experience and service quality.

• Provide clear, accurate, and timely responses to employee queries received via e‑mail, web chat, and online ticketing channels.
• Ensure full adherence to Service Level Agreements for query handling and resolution.
• Maintain high accuracy levels for all HR transactions to meet data integrity and audit requirements.
• Support continuous improvement by identifying opportunities to streamline processes and enhance service effectiveness.
• Collaborate with HR COE teams to stay informed about policy updates and process changes.

• You possess strong verbal and written communication skills, with the ability to share information clearly and concisely.
• You bring 1–5 years of experience in HR operations, service management, or similar environments.
• You demonstrate sound judgement when resolving employee queries within defined guidelines and KPIs.
• You are detail-oriented, ensuring accuracy and quality in all tasks.
• You have strong interpersonal skills and maintain a professional and supportive approach in all interactions.
• Qualification: Any graduate degree.

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

• Opportunity to work in a dynamic HR operations environment supporting a global organisation.
• Exposure to multiple HR processes, systems, and Centres of Expertise.
• Development of customer service, communication, and query‑resolution capabilities.
• Contribution to enhancing employee experience across a large workforce.

• Advanced service delivery and SLA‑management skills.
• HR policy knowledge across a broad range of employee lifecycle areas.
• Process improvement techniques and problem‑solving skills.Data accuracy, compliance, and audit‑aligned processing capabilities.
• Cross‑functional collaboration with HR COEs and support teams.

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

At Vodafone, we’re working hard to build a better future — a more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud.
#JDEnhancedByTARA

LinkedIn: https://www.linkedin.com/company/vois/

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Chat with our employees: https://lnkd.in/dpkrcvR2