Manager HR Specialist Services

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

We are seeking an experienced HR professional to lead and evolve HRBP Services within VOIS. This role is pivotal in designing, developing, and driving service excellence, ensuring operational KPIs, and managing budgets and P&L. The individual will champion innovative strategies to expand HRBP services across Vodafone markets, foster strong partner relationships, and promote a CSO-led service model. The position requires a blend of strategic thinking, stakeholder influence, and digital adoption to scale service delivery globally.

• Shape and drive future-fit HRBP service excellence aligned with KPIs, budgets, and service schedules.
• Promote a CSO-led service model, ensuring quality assurance, governance, and issue resolution.
• Manage P&L through commercially viable, value-adding services.
• Influence stakeholders to support expansion opportunities and empower teams to simplify services through continuous improvement and accelerated SAP and enterprise platform adoption.
• Build and nurture relationships to position VOIS as a trusted service provider and enhance partner satisfaction.
• Collaborate with CFSL leadership and cross-functional teams to align priorities and deliver desired outcomes.

• Strong HR knowledge combined with solid business acumen.
• Deep understanding of service optimisation and risk mitigation in a global matrix organisation.
• Skilled in stakeholder influence and consultative engagement with a customer-centric mindset.
• Excellent communication skills, including verbal, written, and executive-level presentations.
• Proficient in HR data analysis, critical thinking, and digital tools with an agile and commercial mindset.
• Professional qualification in Human Resources and familiarity with HCM technologies.

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

• Opportunity to lead a global HRBP service portfolio and influence strategic decisions.
• Exposure to cross-functional collaboration across multiple markets and geographies.
• Drive innovation and digital transformation within HR services.
• Be part of a dynamic, inclusive, and future-focused organisation.

• Advanced stakeholder management and consultative selling techniques.
• Expertise in service governance, operational excellence, and P&L management.
• Digital adoption strategies including SAP and enterprise platforms.
• Leadership in a global matrix environment with continuous improvement methodologies.

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud.
#JDEnhancedByTARA

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