Manager-OSS Specilist-Pune
Who we are
VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture
About this role
We are seeking a proactive and technically skilled individual to join our OSS Operations team, supporting Vodafone’s Tech2025 strategy. This role is pivotal in managing multi-domain, multi-vendor OSS platforms and driving digital transformation across network operations. The successful candidate will ensure high availability of OSS applications, lead automation initiatives, and collaborate with cross-functional teams to enhance operational efficiency and customer experience. A strong understanding of Cisco ISE, DevOps practices, and Agile methodologies is essential.
What you will do
- Ensure continuous availability and performance of OSS applications.
- Drive automation and self-service capabilities for internal customers.
- Take ownership of incident resolution, including fault analysis and vendor coordination.
- Manage application changes, upgrades, and deployments across production environments.
- Collaborate with internal teams and vendors for troubleshooting and system enhancements.
- Support integration with external systems such as SIEM, LDAP, MFA, and TACACS+.
- Perform device and network provisioning using relevant OSS tools.
- Lead UAT and production deployments for application and OS upgrades.
- Provide user support and training on application usage.
- Monitor hardware performance, manage warranties, and maintain documentation.
- Develop and maintain dashboards, KPIs, and alerting mechanisms.
- Produce operational and value-add reports for business stakeholders.
- Contribute to the planning and implementation of new features and platform growth.
Who you are
- Minimum 7 years of experience in Telecom OSS domain.
- Proficient in Cisco ISE configuration, policy enforcement, and operational support.
- Skilled in Unix/Linux systems with knowledge of scripting (PHP, Python, Perl, Shell) and automation.
- Familiar with Cisco applications (CNC, HCO), networking protocols (SNMP, ICMP, netconf), and architectures (WAN, SD-WAN, MPLS).
- Experience with MFA solutions such as FortiAuthenticator or RSA.
- Strong analytical, debugging, and troubleshooting skills.
- Comfortable working in a 24x7 rotating shift environment.
- Effective communicator with a collaborative mindset and eagerness to learn.
Not a Perfect Fit?
Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.
What’s in it for you
- Opportunity to work on cutting-edge OSS platforms and digital transformation initiatives.
- Exposure to multi-vendor, multi-domain telecom environments.
- Collaborative work culture that values innovation and continuous improvement.
- Flexibility to manage work-life balance through agile practices and supportive leadership.
- Empowerment to explore growth opportunities, training, and skill enhancement.
What skills you will learn
- Advanced OSS application management and automation techniques.
- Integration of security and network systems with enterprise platforms.
- Hands-on experience with SDN controllers and next-gen network tools.
- Agile and DevOps methodologies in a telecom operations context.
- Cross-functional collaboration and vendor management in a global setup.
VOIS Equal Opportunity Employer Commitment
Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.
Join us
At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
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