Manager-PM,DB & IT Operations Specialist_Pune
Who we are
VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture
About this Role
We are seeking an experienced professional to manage end-to-end project delivery while supporting IT operations and service transitions in a managed services environment. This role combines project management, transition leadership, and ITIL-based service management, working closely with cross‑functional technical teams and stakeholders to ensure quality, compliance, and continuous improvement.
What you’ll do
- Manage the full project lifecycle, from initiation through to closure, ensuring delivery against agreed timelines, quality standards, and SLAs
- Operate within an Agile Scrum model, including sprint planning, backlog grooming, daily stand-ups, and retrospectives
- Track deliverables, risks, dependencies, and milestones across multiple initiatives
- Lead service transitions, migrations, and onboarding of new projects into operations
- Define and govern transition plans, knowledge transfer schedules, and readiness milestones
- Ensure smooth handover from build to business‑as‑usual operations
- Apply ITIL processes across Incident, Problem, Change, and Service Request Management
- Ensure compliance with SLAs, KPIs, audit requirements, and governance frameworks
- Prepare status reports, dashboards, and executive‑level summaries
- Communicate risks, issues, and escalations clearly to senior stakeholders
- Drive continuous improvement and automation opportunities across services
Who you are
- An experienced project and transition management professional with strong exposure to IT operations
- Confident working within Agile Scrum and ITIL frameworks
- Comfortable coordinating across diverse technical teams, including infrastructure, applications, databases, and external vendors
- A clear and inclusive communicator with strong stakeholder engagement skills
- Able to manage multiple priorities, make informed decisions, and remain effective under pressure
- Experienced in managed services or IT operations environments, with a strong understanding of service delivery expectations
Not a perfect fit?
Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.
What's in it for you
- Exposure to complex, global IT environments and large‑scale service operations
- Opportunities to work with international stakeholders, including European markets
- A role that blends delivery, operations, and continuous improvement
- A collaborative environment focused on learning, quality, and long‑term impact
What skills you will learn
- Advanced transition and service onboarding practices
- Deeper application of ITIL processes within live operations
- Agile delivery techniques in enterprise IT environments
- Executive‑level communication and reporting
- Continuous improvement and automation mindset within managed services
VOIS Equal Opportunity Employer Commitment
Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.
Join Us
At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
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