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Manager

Aggregate function:  Shared Services
Business Area:  Technology _VOIS
Posting Country:  India
Date Posted:  14 Jan 2026
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this role

We are seeking a Service Designer to lead the design and delivery of end-to-end experiences for products, services, and propositions. This role involves collaborating with cross-functional teams including Digital, Customer Experience, Network, IT, and Business stakeholders to ensure seamless service design. You will be responsible for planning and organising people, infrastructure, communication, and material components to enhance customer satisfaction. The role requires strong stakeholder management, excellent communication skills, and the ability to apply agile methodologies to drive automation and digitisation.

What you’ll do

  • Define service design for products, services, or propositions within agile NPD teams, ensuring stakeholder input and approval.
  • Capture and communicate network, service, and operational support requirements in line with company standards.
  • Drive adoption of automation and digitisation within product development processes.
  • Review ARIS process flows with operations to identify and resolve issues.
  • Manage end-to-end design adoption and delivery of services into markets, ensuring readiness for service and operational support.
  • Oversee service transition to in-life operational teams and enable continuous service improvement activities.

Who you are

  • Proven experience delivering service designs across multi-disciplinary areas in large telecom or IT environments.
  • Ability to understand and communicate across diverse disciplines such as sales, order management, provisioning, assurance, billing, and operations.
  • Skilled in process mapping, improvement, and reengineering, with ARIS L3 process design expertise.
  • Strong knowledge of telecom processes and TM Forum Frameworx.
  • Exceptional stakeholder management and communication skills.

Preferred qualifications:

  • Agile certification
  • Six Sigma
  • ITIL Foundation
  • ARIS Designer Process experience

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

  • Opportunity to work on cutting-edge service design projects impacting global markets.
  • Exposure to agile methodologies and digital transformation initiatives.
  • Collaborative work environment with cross-functional teams across multiple geographies.
  • Career growth through continuous learning and development programmes.

What skills you will learn

  • Advanced service design techniques in a global telecom context.
  • Expertise in ARIS process modelling and TM Forum standards.
  • Agile delivery practices and automation strategies.
  • Stakeholder engagement and influencing skills across diverse teams.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

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