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Manager_ Quality Assurance Consultant

Aggregate function:  Shared Services
Business Area:  Technology _VOIS
Posting Country:  India
Date Posted:  3 Oct 2024
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Skill and Experience Required

  • 6-8 years’ experience in  IT /Software sector with  minimum  3-5 years in quality assurance’s.
  • Post-Graduation / Graduation
  • Must have handled Internal and external Quality Management Certification or customer audits
  • Certification ITILv4, ISO 20000-1, SAFe, Agile, PMP/Prince2
  •  Candidate should be well versed in conducting audits and SQA reviews for delivery processes.

Essential

  • Agile and waterfall – methodologies
  • DevOps knowledge
  • Project Management
  • Implementation experience of CMMI SVC
  • Optional Six Sigma Yellow/Green Belt
  • Candidate should be well versed Software Engineering process. (SDLC)
  • Practices and should have know how of Ticketing tools Like Remedy  Service Now etc

Roles and Responsibilities

QA Audits & Trainings

  • Conduct  quality audits to ensure adherence and compliance to defined and applicable IQMS & Business processes.

(CMMi, TMMI, Agile, DevOps, CI-CT-CD pipelines)

  • Review service specific process tailoring requirements (identified by Service Delivery teams for their business context) (Handing exception trackers, kind of deviation)
  • Conduct process Trainings for Delivery Teams

(Conduct trainings on Methodologies, Agile, DevOps, etc)

Project Management

 

QA Reviews

  • Ability to review  delivery processes from performance perspective  and identify Risks , Gaps and improvement opportunities (Project Risk Management)
  • Ability to  analyze data of services (Incident/ Service request etc.) and determine trends. (Incident management, Tickets, SR, etc, as per SOPs, ITIL, ITSM, etc
  • Process flow analysis to identify  value added   and non-value added activities and suggest improvements
  • Work as partners with Delivery team  and help them achieve Quality  objectives

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

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