Manager_DC Routing & Switching
Who we are
VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture
About this Role
What you’ll do
- Provide 24x7 network operations support, including on-call responsibilities, and take ownership of incidents raised by customers, monitoring systems, or support teams.
- Troubleshoot and resolve complex network incidents within agreed service levels to minimise business and customer impact.
- Escalate issues to appropriate support teams, vendors, or technical specialists when required and coordinate resolution activities.
- Participate in major incident management activities and provide timely updates to stakeholders throughout the incident lifecycle.
- Support and maintain data centre network infrastructure, including planned maintenance, break-fix activities, and change implementation.
- Identify opportunities to reduce recurring incidents and improve operational efficiency through process improvements and knowledge sharing.
- Review, update, and maintain operational documentation, runbooks, and knowledge base articles.
- Contribute to automation initiatives that improve operational performance and reduce manual effort.
- Collaborate with geographically distributed teams to ensure effective service delivery and continuity.
- Support technologies including routing, switching, firewalls, load balancers, data centre networking, and cloud environments.
Who you are
- Bachelor of Science or Bachelor of Engineering degree in Telecommunications, Information Technology, Electrical Engineering, or a related discipline.
- Minimum 5 years of experience supporting large-scale data centre network environments.
- Strong analytical and problem-solving skills with the ability to diagnose and resolve complex technical issues.Hands-on experience troubleshooting enterprise or carrier-grade routers, switches, firewalls, and load balancers.
- Strong knowledge of Routing, Switching, Nexus/Data Centre technologies, Juniper or Cisco ASA Firewalls, Cisco ACI fundamentals, and F5 or Cisco ACE Load Balancers.
- Exposure to cloud technologies such as Azure, GCP, OCI, AWS, NSX, or SD-WAN is desirable.
- Understanding of Agile and DevOps principles is advantageous.
- Industry certifications such as CCNP, JNCIA, JNCIS, NSX, AWS, or equivalent are desirable.
- Able to communicate effectively with technical and non-technical stakeholders in a fast-paced operational environment.
Not a perfect fit?
Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.
What's in it for you
- Opportunity to work within a global data centre environment supporting business-critical services.
- Exposure to advanced networking, security, and cloud technologies across international operations.
- High visibility role with interaction across global technical teams and senior stakeholders.
- Opportunity to contribute to automation initiatives and operational transformation programmes.
- Career growth opportunities into advanced technical, leadership, or specialist network operations roles.
What skills you will learn
- Advanced data centre network operations and incident management.
- Enterprise networking technologies including Routing, Switching, Cisco Nexus, Cisco ACI, and network security platforms.
- Load balancing technologies such as F5 and Cisco ACE.
- Cloud networking concepts across public and private cloud environments.Automation, operational excellence, stakeholder management, and major incident leadership skills.
VOIS Equal Opportunity Employer Commitment
Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.
Join Us
At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
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