Manager_Endpoint & Workplace Technical Lead - Pune

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.

As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.

We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.

#VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking an experienced Endpoint & Workplace Technical Lead to provide technical ownership and operational accountability for endpoint workplace services across enterprise environments. This role is responsible for validating endpoint architecture, dependencies, service readiness and technical acceptance, while driving operational excellence, automation, governance and continual service improvement. The successful candidate will play a key role in endpoint management technologies, service transition activities and cross-functional collaboration to ensure reliable, secure and scalable workplace services.

What you will do

• Validate endpoint scope, architecture, dependencies, knowledge transfer activities and technical acceptance criteria.
• Own transition readiness activities including knowledge transfer, shadowing plans and operational readiness assessments.
• Operate endpoint services in line with agreed service scope, controls, service hours and escalation procedures.
• Maintain accurate operational documentation including runbooks, decisions, actions, risks and service handovers.
• Collaborate with Office IT teams, Service Desk teams, Vodacom stakeholders and technology partners to ensure seamless service delivery.
• Provide technical ownership for MECM/SCCM architecture and support services.
• Administer and publish solutions through Microsoft Intune.
• Lead Windows image engineering, deployment and lifecycle management activities.
• Support application packaging, software distribution and endpoint configuration management.
• Manage WSUS patching, remediation activities and endpoint compliance controls.
• Utilise PowerShell, logging tools and operational data to troubleshoot issues and improve service performance.
• Apply incident, problem, change and release management practices to maintain service quality and stability.
• Identify service risks, coordinate remediation activities and escalate issues where required.
• Contribute to endpoint automation initiatives and proactive operational controls.
• Use operational data, service metrics and user feedback to drive continuous improvement opportunities.
• Deliver services in accordance with agreed SLA, KPI, compliance and governance requirements.

Who you are

• 5 to 8 years of experience within enterprise technology, production support or service operations environments.
• Strong hands-on expertise in MECM/SCCM architecture and support.
• Proven experience in Microsoft Intune administration and application publishing.
• Experience in Windows image engineering and deployment technologies.
• Knowledge of application packaging and software distribution processes.
• Experience with WSUS patching, endpoint remediation and device health management.
• Proficiency in PowerShell scripting and log analysis.
• Understanding of BitLocker and endpoint security controls.
• Strong knowledge of service readiness, technical governance and operational support frameworks.
• Experience in incident management, problem management, change management and release management processes.
• Familiarity with architecture-to-operations ownership and cross-functional dependency management.
• Ability to analyse technical challenges and make evidence-based decisions.
• Strong written and verbal communication skills with technical and business stakeholders.
• Experience working within SLA-driven enterprise environments.
• ITIL Foundation certification is required.
• Relevant technology certifications are advantageous.
• Knowledge of monitoring, telemetry, dashboarding and operational reporting tools.
• Graduate degree or equivalent professional experience.

Not a Perfect Fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What’s in it for you

• Opportunity to lead enterprise-scale endpoint and workplace technologies.
• Exposure to global stakeholders, delivery teams and strategic technology partners.
• Ownership of service transition, governance and operational excellence initiatives.
• Opportunity to influence endpoint automation and service improvement roadmaps.
• Experience working within complex, large-scale IT operations environments.
• Opportunity to contribute directly to service reliability, user experience and operational transformation outcomes.

What skills you will learn

• Advanced endpoint management and modern workplace technologies.
• Enterprise-scale Microsoft Intune administration and lifecycle management.
• Service transition and operational readiness methodologies.
• ITSM governance, service assurance and risk management practices.
• Automation, proactive controls and operational optimisation techniques.
• Cross-functional stakeholder management and supplier collaboration.
• Data-driven service improvement and observability practices.
• Enterprise change, release and deployment management capabilities.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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