Manager_IT Operations Specialist,Billing Systems,Amdocs Billing,Unix,Sql_Pune
Who we are
VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
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About this Role
We are seeking a skilled IT Operations Specialist to support and maintain enterprise billing systems within a complex, high-volume telecom environment. This role plays a critical part in ensuring accurate and timely bill cycle execution, rapid resolution of production issues, and proactive prevention of service disruptions. The individual will collaborate closely with multiple technical and business teams to maintain service stability and customer trust.
What you will do
- Execute and monitor bill cycle runs, ensuring accuracy and timely completion.
- Identify, analyse, and resolve issues arising during billing, rating, and re-rating of CDRs.
- Manage incident tickets and work orders across multiple departments, supporting rapid service recovery.
- Perform corrective actions on erroneous data through controlled manual interventions and approved workarounds.
- Contribute to proactive error prevention by identifying recurring issues and supporting continuous improvement initiatives.
- Provide L2 application operations support, maintaining stability of production environments.
- Collaborate with stakeholders and vendors across the IT lifecycle, including incident, problem, change, and release management.
Who you are
- An experienced IT operations professional with strong hands-on exposure to telecom billing systems, particularly Amdocs Ensemble or Enabler.
- Confident in working with Billing, Accounts Receivable, and Rating applications in a production environment.
- Proficient in Oracle SQL and PL/SQL for data analysis and issue resolution.
- Comfortable administering Linux/Unix systems, including shell scripting and Perl.
- Experienced in using IT service management tools such as ITSM or Remedy.
- A clear communicator with strong analytical and problem-solving capabilities, able to work collaboratively across teams.
Not a Perfect Fit?
Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.
What’s in it for you
- Exposure to large-scale, mission-critical billing platforms supporting global telecom operations.
- Opportunities to collaborate with diverse, international teams across VOIS locations.
- A role that balances operational responsibility with continuous learning and process improvement.
- An inclusive environment that supports professional growth, skill development, and long-term career progression.
What skills you will learn
- Advanced troubleshooting techniques within complex billing and revenue management systems.
- Deeper expertise in end-to-end bill cycle management and telecom revenue assurance.
- Enhanced capability in incident, problem, and change management within enterprise IT operations.
- Stronger stakeholder collaboration and communication skills in a global delivery model.
VOIS Equal Opportunity Employer Commitment
Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.
Join Us
At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
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