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Manager_M365 Cloud security, Exchange server, ansible,Terraform, GitHub, M365 Suit_Pune

Aggregate function:  Shared Services
Business Area:  Technology _VOIS
Posting Country:  India
Date Posted:  11 Mar 2026
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking an experienced M365 Support Engineer to deliver L2/L3-level support, ensuring dependable and secure operation of Microsoft 365 environments including Defender for M365, Exchange, SharePoint Online, Azure, and related infrastructure. This role is suited for individuals with strong troubleshooting skills, a passion for automation, and hands-on experience in M365 security, compliance, configuration, and deployment.

What you will do

  • Provide second- and third-level support for the M365 suite including Defender for M365, Exchange Online, SharePoint Online, Teams, and OneDrive.
  • Manage and resolve security and compliance requests across Defender for M365 and Purview.
  • Troubleshoot complex technical issues escalated from L1 and L2, ensuring timely and accurate resolution.
  • Support deployment, configuration, and maintenance of M365 services for business operations.
  • Monitor system performance and proactively implement corrective measures.
  • Automate application deployment in Azure using tools such as Ansible and Terraform.
  • Collaborate with cross-functional IT teams to ensure seamless operation and integration of M365 services.
  • Document processes, best practices, and technical solutions for wider team use.
  • Remain up to date with new M365 capabilities, updates, and technical advancements.
  • Provide training and guidance to support teams and end users.
  • Participate in on-call rotations for after-hours support.

Who you are

  • Experienced in IT support with 8–12 years of specialised knowledge in Microsoft 365 technologies, security, and administration.
  • Skilled in managing M365 environments, including security, compliance, and configuration.
  • Knowledgeable in Exchange Server administration, Active Directory, and Azure Entra ID.
  • Proficient with automation using Ansible and Terraform.
  • Strong at diagnosing issues, solving problems, and communicating clearly with technical and non-technical audiences.
  • Able to work collaboratively and influence stakeholders with confidence.
  • Experienced in ITIL concepts, configuration management, and deployment practices.
  • Qualified with at least one relevant Microsoft certification.

Not a Perfect Fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What’s in it for you

  • Opportunities to work with advanced Microsoft 365 technologies and modern workplace tools.
  • Exposure to large-scale enterprise environments and complex IT ecosystems.
  • Collaboration with global teams across security, infrastructure, and modern workplace domains.
  • A role that allows continuous learning, innovation, and adoption of emerging technologies.
  • Opportunity to contribute to automation initiatives and digital transformation efforts.

What skills you will learn

  • Advanced M365 security and compliance design capabilities.
  • Automation of cloud infrastructure using IaC tools such as Ansible and Terraform.
  • Cross-functional collaboration and stakeholder management at scale.
  • Developing service improvement plans and optimising enterprise IT operations.
  • Enhancing technical documentation, governance, and best practice frameworks.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Alert

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#JDEnhancedByTARA

Follow us on social media and #StayConnected

  • LinkedIn: https://www.linkedin.com/company/vois/
  • Facebook: https://www.facebook.com/voisglobal
  • Instagram: https://www.instagram.com/voisglobal/
  • Chat with our employees: https://lnkd.in/dpkrcvR2

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

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