Manager_Oracle OSM & UIM Application Operations Lead - PuneVOIS

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.

As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.

We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.

#VOIS #BeUnrivalled #CreateTheFuture

About this role

We are seeking an experienced Application Operations professional to provide hands-on ownership of Oracle Order and Service Management (OSM), Oracle Unified Inventory Management (UIM), and associated telecom fulfilment services. Based in Pune, this role is focused on ensuring service stability, SLA/KPI achievement, technical troubleshooting, order fulfilment continuity, inventory integrity, operational governance, automation, and continual service improvement. The role also supports the adoption of AI/AIOps capabilities to enhance observability, incident management, anomaly detection, knowledge reuse, and operational efficiency.

What you will do

Oracle OSM/UIM Technical Operations
•Provide hands-on operational support for Oracle OSM and UIM environments covering order orchestration, workflow execution, service fulfilment, inventory allocation, and service/resource lifecycle activities.
•Troubleshoot stuck or failed orders, orchestration exceptions, provisioning failures, inventory inconsistencies, and integration issues using application logs, SQL, Unix/Linux diagnostics, and operational tools.
•Analyse OSM order states, workflows, tasks, and fallout trends and coordinate approved recovery actions.
•Investigate inventory allocation, reservation, reconciliation, and data integrity issues impacting service activation and fulfilment.
•Maintain operational knowledge of WebLogic-hosted OSM/UIM services and related dependencies.
SLA, Incident, Problem and Service Reliability
•Ensure compliance with agreed service levels and operational KPIs.
•Lead technical triage and restoration activities during major incidents affecting OSM/UIM services.
•Conduct structured root cause analysis and problem management activities to reduce recurring issues and improve service reliability.
•Monitor application performance, fulfilment flows, transaction processing, inventory exceptions, and integration health.
•Support operational readiness activities, service recovery validation, and post-change health assessments.
Automation, AI/AIOps and Continual Improvement
•Automate operational activities including health checks, diagnostics, reporting, reconciliation, log analysis, and housekeeping tasks.
•Identify opportunities to automate safe and repeatable order recovery and reprocessing activities through approved controls.
•Improve monitoring effectiveness, alert quality, fault isolation, supportability, availability, and operational efficiency through observability insights.
•Contribute to AI/AIOps initiatives including anomaly detection, event correlation, incident summarisation, knowledge recommendations, and assisted order remediation.
•Maintain high-quality operational data to support continual improvement and AI-enabled operational outcomes.
•Drive measurable service improvement initiatives and track delivery through operational reviews.
Operational Governance and Stakeholder Coordination
•Participate in service reviews covering operational performance, incidents, risks, capacity, monitoring, and improvement initiatives.
•Maintain operational documentation, runbooks, SOPs, known-error records, and support knowledge repositories.
•Collaborate with infrastructure, middleware, database, provisioning, networking, service management, and vendor teams.
•Support capability development through mentoring on OSM/UIM troubleshooting, monitoring, inventory diagnostics, and automation practices.
•Ensure compliance with approved change, security, audit, access, and governance requirements.

Who you are

•Extensive experience in telecom OSS and Application Operations environments with strong exposure to Oracle OSM and/or Oracle UIM.
•Hands-on experience managing order orchestration, order fallout, service fulfilment, provisioning, and inventory management issues within production environments.
•Strong working knowledge of Oracle OSM order lifecycle, workflows, decomposition, recovery, and exception handling.
•Strong operational understanding of UIM inventory allocation, reservation, reconciliation, and inventory integrity processes.
•Experience supporting Oracle WebLogic environments relevant to OSM/UIM operations.
•Good hands-on expertise in Unix/Linux, Shell scripting, Oracle SQL, and PL/SQL for diagnostics and operational automation.
•Experience analysing application logs and performing end-to-end troubleshooting across application, middleware, database, and interface layers.
•Familiarity with observability and monitoring platforms such as Dynatrace, AppDynamics, Kibana, Splunk, Datadog, or Zabbix.
•Understanding of AI/AIOps concepts and the application of AI-assisted operational capabilities within controlled production environments.
•Experience in Incident, Problem, Change, and Service Request Management within ITIL-based operations.
•Ability to coordinate effectively with multidisciplinary technical teams, service stakeholders, and external suppliers.
•Proven experience delivering operational improvements, automation initiatives, RCA activities, and SLA/KPI performance outcomes.

Not a perfect fit

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What’s in it for you

• Opportunity to work on business-critical telecom fulfilment and inventory management platforms.
• Exposure to large-scale Oracle OSM and UIM production environments within a global telecommunications organisation.
• Involvement in major incident management, service reliability improvements, and operational transformation initiatives.
• Opportunity to contribute to automation, observability, and AI/AIOps adoption programmes.
• Collaboration with cross-functional technology, operations, and vendor teams.
• Ability to influence service quality, operational efficiency, and continual improvement outcomes.

What skills you will learn

• Advanced Oracle OSM and UIM operational support and troubleshooting techniques.
• Telecom fulfilment, provisioning, inventory management, and orchestration processes.
• Service reliability engineering principles and operational resilience practices.
• Automation development using Shell scripting, SQL, and PL/SQL.
• Monitoring, observability, event correlation, and proactive operational management.
• AI/AIOps applications for anomaly detection, operational intelligence, and service optimisation.
• Incident leadership, structured problem management, and root cause analysis methodologies.
• Cross-functional stakeholder management and operational governance practices.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference

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