Manager_Oracle SOA Suite_FMW

Middleware technical operations

• Lead day-to-day technical operations for Oracle FMW, SOA Suite, OSB, AIA and WebLogic production environments.
• Troubleshoot complex integration failures involving SOA composites, BPEL, Mediators, Adapters, OSB services, JMS/JDBC resources, web services, APIs and dependent BSS/OSS systems.
• Administer WebLogic domains, clusters, Admin and Managed Servers, data sources, JMS components, deployments and JVM health.
• Support AIA integration flows, including end-to-end transaction tracing, orchestration, interface dependencies, error recovery and production diagnostics.
• Analyse logs, threads, heap/JVM behaviour, connections, sockets, queues, backlogs and performance to isolate platform and integration issues.
• Drive performance tuning, capacity checks, resiliency validation, availability checks and disaster recovery readiness.

Incident, problem and service management

• Provide technical leadership during P1/P2 incidents and coordinate service restoration across application, database, infrastructure, network and vendor teams.
• Improve RCA quality, corrective actions and known-error management to reduce recurring incidents.
• Track SLA/KPI commitments across Incident, Problem, Change and Service Request processes, escalating risks early.
• Use MTTR, repeat-incident patterns, backlog, availability and failure trends to prioritise improvements.

Change and operational readiness

• Support production changes and releases through implementation validation, rollback readiness, pre/post checks and post-release stabilisation.
• Ensure new and changed middleware services have appropriate monitoring, documentation, runbooks, access, escalation paths and knowledge transfer.
• Support middleware patching, vulnerability remediation and lifecycle activities.

Automation, observability and continual improvement

• Automate health checks, validations, queue and service checks, housekeeping and operational reporting using Shell, WLST, SQL and approved automation tooling.
• Improve dashboards, alert tuning, log/event correlation and proactive middleware monitoring.
• Apply AI/AIOps capabilities, where available, to anomaly detection, event correlation, triage, root-cause isolation and knowledge-assisted resolution, with appropriate human review.
• Reduce manual operational effort, recurring incidents and recovery time while improving reliability and supportability.

Governance and collaboration

• Provide concise technical updates during operational service reviews covering stability, SLA/KPI risks, P1/P2 actions, capacity, automation and improvement priorities.
• Collaborate with Service Management, application, database, infrastructure, security, business and vendor teams.
• Mentor support engineers and improve runbooks, knowledge articles and troubleshooting capability.

• 7+ years' experience in Telecom IT, Middleware, Integration or Enterprise Application Operations.
• Strong hands-on production support expertise across Oracle FMW, SOA Suite, OSB, AIA and WebLogic.
• Experience troubleshooting SOA composites, BPEL, Mediators, Adapters, web services, APIs, JMS queues and integration flows.
• Advanced WebLogic knowledge covering domains, clusters, JVM, JDBC, JMS, security, deployments and performance troubleshooting.
• Working knowledge of Unix/Linux, Shell scripting, Oracle SQL/PLSQL and WLST.
• Knowledge of SOAP/REST, XML, XSD and XSLT and message-based integration.
• Experience with logs, JVM/runtime diagnostics, queues, SQL and end-to-end transaction tracing.
• Experience leading technical restoration during P1/P2 incidents, RCA and Problem Management within SLA/KPI-driven services.
• Hands-on exposure to one or more monitoring tools such as Dynatrace, AppDynamics, Splunk, Kibana, Grafana or Zabbix.
• Understanding of high availability, resilience, capacity, disaster recovery and operational readiness.
• Ability to coordinate technical activities across application, infrastructure, database, network, security and vendor teams.
• A bachelor's degree or equivalent relevant professional experience. ITIL Foundation is preferred.

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

• Advanced Oracle FMW, SOA, OSB, AIA and WebLogic production troubleshooting.
• End-to-end transaction diagnostics and middleware performance analysis.
• Automation using Shell, WLST and SQL.
• Observability, proactive detection and operational analytics.
• Practical AI/AIOps approaches for anomaly detection, event correlation and incident triage.
• Reliability, resilience, disaster recovery and service-improvement practices.
• Cross-functional incident leadership and technical stakeholder coordination.

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

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