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Manager_Service Catalouge & Quality Cordinator_Pune

Aggregate function:  Shared Services
Business Area:  Business Operations_VSOL
Posting Country:  India
Date Posted:  5 Sept 2025
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

About VOIS

In 2009, VOIS started operating in India and now has established global delivery centers in Pune, Bangalore and Ahmedabad. With more than 14,500 employees, VOIS India supports global markets and group functions of Vodafone and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology, Networks, Business Intelligence and Analytics, Digital Business Solutions (Robotics & AI), Commercial Operations (Consumer & Business), Intelligent Operations, Finance Operations, Supply Chain Operations and HR Operations and more. 

About VOIS India

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK.
Over 29,000 highly skilled individuals are dedicated to being Vodafone Group’s partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more.
Established in 2006, _VOIS has evolved into a global, multi-functional organization, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone

Job Description

Role purpose: 

The Service Catalogue & Quantity Coordinator is a key conduit between the VOIS Service Towers and the Markets in terms of both processes, defined services and the consumption of services/units leading to an effective charge.

They will be responsible for tracking and controlling all service change requests within the organization. This role ensures that changes to services are managed effectively, minimizing disruption to operations and ensuring compliance with established processes and controls.

Quantity metrics are a critical component of our Services and service consumption, it is critical to ensure the quality assurance of Q Changes, Q metric management and the Q collection, as this is a critical success factor for VOIS’s end to end delivery.

Coordination of the Data Sources and Service Delivery Lead inputs required to produce the Manage My Delivery (MMD) Dashboard for VOIS.

Providing subject matter expertise, coordination and guidance across Manage My Delivery, Service Catalogue and the end-to-end Change Management processes and governance controls.

Key accountabilities and decision ownership 

  • Track and manage all service change requests, ensuring they are logged, assessed, and prioritized appropriately.
  • Strong analytical, problem solving and decision-making skills, attitude to plan and organize work to deliver as agreed. 
  • Implement and maintain change control processes to ensure changes are managed in a consistent and controlled manner.
  • Maintaining the data quality, data consistency issues and essential business critical processes
  • Monitor progress of Service Catalogue / Change Requests / Q metrics / MMD to ensure that are implemented on time and within SLA.
  • Provide regular reports on the status of service change requests to senior management and other stakeholders.
  • Identify, record, and escalate any risks or issues related to service changes that may impact business operations.

VOIS Equal Opportunity Employer Commitment

India:
VOIS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees’ growth and enables them to create a positive impact on themselves and society. We do not discriminate based on age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.
As a result of living and breathing our commitment, our employees have helped us get certified as a Great Place to Work in India for four years running. We have been also highlighted among the Top 5 Best Workplaces for Diversity, Equity, and Inclusion, Top 10 Best Workplaces for Women, Top 25 Best Workplaces in IT & IT-BPM and 10th Overall Best Workplaces in India by the Great Place to Work Institute in 2023. These achievements position us among a select group of trustworthy and high-performing companies which put their employees at the heart of everything they do.
By joining us, you are part of our commitment. We look forward to welcoming you into our family which represents a variety of cultures, backgrounds, perspectives, and skills!
Apply now, and we’ll be in touch!

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

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