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Manager_TX NOC SME

Aggregate function:  Technology
Business Area:  VT Network Operations
Posting Country:  India
Date Posted:  1 Apr 2025
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

About_VOIS

_VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK.

Over 29,000 highly skilled individuals are dedicated to being Vodafone Group’s partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more.

Established in 2006, _VOIS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.

About_VOIS India

_VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK.

Over 29,000 highly skilled individuals are dedicated to being Vodafone Group’s partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more.

Established in 2006, _VOIS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.

Job Roles

The role will provide the support and ownership in the following areas to ensure availability of network and platform 24x7
•Obtain 95% of incident resolution, minimise MTTR
•Support provide and build activity
•Manage and assist change activity with zero incident due to change
•Provide Infrastructure maintenance to support customer and platform requirements.
•On-boarding of New Networks and systems. 
•Act as SME during Major incidents
•Manage multiple projects in intense environment.
•Prepare detailed performance, benefit analysis
•Improve team performance and simplify complex process
•Real-time operational role providing support for complex multi-technology solutions.
•Customer focused approach to meet desired customer experience.
•Support sea-cable restoration activity 
•Support change activity
•Complete Service impact analysis for changes
•potentially engage 3rd line directly
•reroute requests on major faults
•deeper dive on fault post 1st attempt by 1st line 
•co-ordinate and review network topology against network failures to understand is further risk is present in the network
•escalation management 
•Assess network risk with current failures - review against planned works
•Reroute Rebuilt services & normalisation
•Support seacable restoration activity 
•Support change activity
•Complete Service impact anaylsis for changes
•potentially engage 3rd line directly
 

_VOIS Equal Opportunity Employer Commitment

India:

_VOIS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees’ growth and enables them to create a positive impact on themselves and society. We do not discriminate based on age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

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