Medallia- Technical Support Specialist - VOIS

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

We are seeking a highly skilled individual to provide advanced second-line technical support for Medallia across multiple markets. This role focuses on complex incident resolution, configuration, and platform lifecycle maintenance, ensuring the Medallia and Engagehub environments remain stable, compliant, and seamlessly integrated with market requirements. The individual will work collaboratively with Market Managers, Medallia Managed Services, and cross-functional teams to deliver timely, high‑quality technical outcomes.

Resolve high‑complexity incidents and deliver technical enhancements requested by Market Managers.Configure and maintain platform components using JavaScript, HTML, CSS, and XML.Set up and support data transfer mechanisms such as APIs and SFTP integrations.Ensure accurate configuration and maintenance of survey experiences within Medallia and Engagehub.Maintain platform stability, performance, and compliance with VOIS and Vodafone standards.Engage in daily connects with Medallia Managed Services to review progress and ensure timely ticket responses.Participate in weekly meetings with markets and collaborate with Market Managers when required.

Experienced in advanced configuration and lifecycle management within Medallia and Engagehub environments.Holder of Medallia Product Certification (mandatory).Skilled in troubleshooting and managing complex technical scenarios.Proficient in JavaScript, HTML, CSS, and XML.Familiar with CX tools, methodologies, and data visualisation techniques.Comfortable working in Agile frameworks and accurately logging work effort.Able to manage ambiguity, multitask effectively, and operate efficiently under pressure across varied markets.Highly proactive, organised, and diligent, with strong ownership of outcomes.

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

Opportunities to work on a high-impact global CX platform used across multiple VOIS and Vodafone markets.Exposure to complex technical environments and cross-market collaboration.Professional development through hands-on experience with Medallia, Engagehub, APIs, and customer experience technologies.Ability to work closely with global technical experts, enhancing your problem‑solving and innovation capabilities.A supportive environment that values ownership, continuous learning, and cross-functional teamwork.

Advanced configuration and troubleshooting of Medallia and Engagehub platforms.Enhanced scripting proficiency in JavaScript, HTML, CSS, and XML.Data integration techniques using APIs, SFTP and other transfer mechanisms.Agile project delivery, sprint planning, and collaborative technical execution.Improved analytical thinking through exposure to CX analytics, dashboards, and visualisation methods.

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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