Network & Security Engineer - VOIS
Who we are
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture
About this Role
What you will do
- Manage and support Forcepoint Proxy and FortiGate Firewall environments, ensuring performance, reliability, and compliance.
- Perform advanced troubleshooting across L2–L7 layers, including packet analysis and RCA.Lead and resolve L2/L3 critical incidents, outages, and escalations.
- Monitor network and security environments to identify improvement opportunities and drive operational efficiencies.
- Collaborate with internal teams, vendors, and stakeholders to maintain service stability and communicate effectively during incidents.
- Contribute to day-to-day operational activities while promoting seamless coordination and knowledge sharing.
Who you are
- You bring 5+ years of hands-on experience in network and security operations.
- You have strong expertise with Forcepoint Proxy and FortiGate Firewalls, including policy management, NAT, VPNs, IPS, and UTM features.
- You possess solid networking fundamentals, such as TCP/IP, OSI model, routing protocols (BGP, OSPF), switching concepts, DNS, DHCP, NAT, and VPNs.
- You are confident in advanced troubleshooting, RCA, packet capture analysis, and managing high-pressure escalations.
- You demonstrate strong communication, stakeholder management, and collaboration skills.
- Knowledge of scripting or automation (Python, Shell) is a strong advantage.Exposure to cloud networking (AWS/Azure), enterprise environments, and ITIL-based processes is desirable.
- Certifications such as Fortinet NSE, CCNA, or CCNP are good to have.
Not a Perfect Fit?
What’s in it for you
- Opportunity to work with advanced security and network technologies such as Forcepoint, FortiGate, and enterprise-scale infrastructures.
- Exposure to critical incident management and operational leadership responsibilities.
- Collaboration with global teams and diverse technical experts.
- A platform to strengthen automation and scripting skills.Career growth potential within a large, global technology organisation.
What skills you will learn
- Deep technical expertise in enterprise network and security management.Enhanced troubleshooting, RCA, and packet-level analysis skills.
- Cross-team collaboration, stakeholder communication, and crisis management capabilities.
- Exposure to cloud networking and security automation.
- Hands-on experience with ITIL processes and operational improvement methodologies.
VOIS Equal Opportunity Employer Commitment
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We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
What's in it for you
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