Network Consultant- Assistant Manager
Who we are
VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
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About this Role
We are seeking a technically skilled and customer-focused Network Consultant to join our Global Service Desk (ESD India – Business VOIS) team. This role is ideal for individuals with a strong foundation in networking, particularly Cisco technologies, and a passion for delivering exceptional service in a 24/7 shift-based environment. The individual will be the first point of contact for premium service customers, responsible for fault isolation, diagnostics, and escalation management.
What you’ll do
- Initiate diagnostics and perform proactive analysis for network faults.
- Conduct root cause analysis for network alarms and escalate appropriately.
- Manage incidents throughout their lifecycle, ensuring SLA adherence.
- Transfer tickets to L2 engineers or relevant teams for resolution.
- Coordinate with vendors and third parties based on business impact.
- Communicate effectively with customers, including participation in bridge calls.
- Maintain queue management and multitask efficiently.
- Ensure zero misses on process and escalations.
- Sensitise faults/issues based on business impact and escalate within management.
Who you are
- Education & Certification: BE/BTech in Engineering; CCNA certification is mandatory. Post-graduation in Advanced Networking is desirable.
- Experience: Minimum 1 year of NOC experience in a technical profile. CCNP is an added advantage.
- Skills:
- Strong understanding of routing protocols (OSPF, BGP, EIGRP, ISIS), LAN switching (VLANs, Trunking, STP, PVST), and WAN technologies (ATM, Frame Relay, ISDN, HDLC, PPP).
- Exposure to MPLS basics, LDP, TDP, TE is beneficial.
- Excellent communication and customer handling skills.
- Ability to multitask, work under pressure, and adapt quickly.
- Logical and methodical approach to troubleshooting.
- Fluent in English.
- Behavioural Traits: Team player, quick learner, innovation-driven, customer-obsessed, ambitious, and resilient under stress.
Not a perfect fit?
Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.
What's in it for you
- Opportunity to work in a global, customer-facing technical environment.
- Exposure to diverse networking technologies and real-time fault resolution.
- Collaborative work culture with cross-functional teams and vendors.
- Continuous learning and development through hands-on experience.
- A role that directly impacts customer satisfaction and service quality.
What skills you will learn
- Advanced diagnostics and fault isolation techniques.
- Real-time customer communication and escalation handling.
- ITIL-based change and fault management processes.
- Multi-vendor coordination and service desk operations.
- Strategic decision-making based on business impact.
VOIS Equal Opportunity Employer Commitment
Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.
Join Us
At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
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