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PEGA L2 Operations Engineer - VOIS

Aggregate function:  Shared Services
Business Area:  Technology _VOIS
Posting Country:  India
Date Posted:  25 May 2026
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking a PEGA L2 Operations Engineer to manage end-to-end operations of PEGA BPM applications supporting Vodafone Germany business users. This role sits within IT Operations Engineering – BSS and is based at SP Infocity, Pune. The role focuses on application availability, operational stability, incident resolution, and close collaboration with development, testing, agile teams, and business stakeholders in a fast-paced production environment.

What you’ll do

Own and manage pre-production and production PEGA application environments.Perform application deployments and required post-deployment activities.Manage WebLogic clusters, including starting and stopping applications and servers.Monitor application health through daily sanity checks and PDC performance alerts.Troubleshoot business user issues and provide clear root cause analysis.Analyse UNIX system and application logs to identify and resolve issues.Maintain high application availability with minimal business impact.Collaborate closely with developers, testers, agile teams, vendors, and business users.Support incident, problem, and change management processes in line with ITIL practices.Operate effectively in high-pressure situations while maintaining service quality.

Who you are

An experienced PEGA L2 DevOps or Operations professional with strong knowledge of PEGA PDC, Admin Studio, Dev Studio, queue processors, agents, nodes, job schedulers, decision tables, and data tables.Confident in handling deployments, performance monitoring, and production support for PEGA BPM applications.Knowledgeable in AWS fundamentals, including networking concepts, VPC, and DNS.Experienced with CI/CD pipelines and tools such as Jenkins.Proficient in UNIX systems with strong troubleshooting and log analysis skills.Comfortable writing and analysing SQL queries for database troubleshooting.Familiar with Kubernetes and containerisation concepts.Experienced in incident, problem, and change management processes.PEGA CSA certified, with a relevant technical qualification such as BTech, BCA, MCA, or a Master’s degree in a technical field.A collaborative communicator with strong stakeholder management skills.

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

Exposure to large-scale, business-critical PEGA applications supporting international markets.Opportunities to work closely with cross-functional and global stakeholders.A role that builds deep expertise in production operations, stability, and optimisation.A collaborative environment that values continuous improvement and innovation.

What skills you will learn

Advanced PEGA production operations and performance optimisation techniques.Deeper hands-on exposure to cloud infrastructure and networking in AWS environments.Practical experience with CI/CD pipelines and deployment automation.Enhanced incident, problem, and change management capabilities in complex systems.Stakeholder engagement skills within global enterprise environments.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background. 

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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Follow us on social media

LinkedIn: https://www.linkedin.com/company/vois/Facebook: https://www.facebook.com/voisglobalInstagram: https://www.instagram.com/voisglobal/You can also chat with our employees to learn more about our projects: https://lnkd.in/dpkrcvR2

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

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