PROCESS ADVISOR
Who we are
VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture
About this Role
We are seeking a detail-oriented individual to manage the initial processing of International Carrier Voice deal data within the Telarix Contract Simulator module. This role involves preparing deal templates, generating summaries, supporting deal performance evaluations, and collaborating with internal teams to ensure data accuracy and process efficiency. The individual will play a key role in supporting market managers and billing operations, contributing to the optimisation of commercial voice operations.
What you will do
- Accurately input International Carrier Voice deal data into Telarix Contract Simulator templates or create UI change sheets for existing deals.
- Generate Simple Deal Summaries and manage origin-based ratings.
- Collaborate with Process Analysts to resolve issues with downloads, uploads, and templates; raise tickets with Telarix when necessary.
- Conduct mid-term and post-deal “True-Ups” to assess actual deal performance.
- Provide insights for operating model improvements based on system understanding.
- Regularly report progress and issues to the line manager.
- Support Market Managers and Billing Operations Managers in troubleshooting and resolving issues related to deal processing.
Who you are
- A graduate (BA, BSc, BEng or equivalent).
- Experienced in handling large, complex data sets with intermediate Excel skills.
- Familiar with International Wholesale Voice business processes and terminology.
- Knowledge of Telarix routing, contract, and reporting modules is advantageous.
- Proven ability to contribute to process improvements and manage operational tasks with attention to detail.
Not a Perfect Fit?
Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best
What’s in it for you
- Opportunity to work on international voice termination strategies across Western Europe and Middle East & Africa.
- Exposure to cross-functional collaboration with Group Technology, Finance, and Operations.
- Involvement in shaping commercial frameworks and deal constructs that impact Vodafone’s market share and customer experience.
- A role that demands high-level thinking, judgement, and strategic input.
- A chance to contribute to the evolution of commercial and technological trends in the telecom industry.
What skills you will learn
- Advanced data analysis and Excel proficiency.
- Commercial acumen in international voice traffic and deal structuring.
- Strategic thinking and decision-making in a global telecom environment.
- Process optimisation and operational troubleshooting.
- Cross-functional collaboration and stakeholder management.
VOIS Equal Opportunity Employer Commitment
Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background
Join Us
At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
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