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We are seeking a Unified Communications Operations Engineer to support and continuously improve Unified Communications services, ensuring high availability, operational excellence, and a positive customer experience. The role focuses on incident and change management, service optimisation, automation, and operational reporting, while leveraging data analytics and dashboarding tools to provide actionable insights and support informed business decisions. The position is based in Pune and may require shift working, including nights, weekends, and public holidays as part of operational support requirements.

• Manage and resolve incidents, service requests, and changes related to Unified Communications services within agreed service levels.
• Monitor service performance and implement configuration improvements to maintain optimal service quality and operational stability.
• Support voice, VoIP, SIP, networking, and virtualised communication environments.
• Drive service optimisation through automation, scripting, and continuous improvement initiatives.
• Build and maintain effective relationships with internal and external stakeholders to ensure service level and performance targets are achieved.
• Create and maintain operational dashboards, reports, and insights using data analytics and Power BI to support decision-making and improve performance.
• Participate in technical audits and address identified gaps to ensure compliance and operational excellence.
• Act as an escalation point for complex technical issues and contribute to knowledge sharing and team development through mentoring and guidance.

• Experience or foundational knowledge of voice technologies, VoIP, SIP protocols, and networking concepts.
• Understanding of virtualisation platforms and network infrastructures.
• Knowledge of scripting or programming for automation and operational efficiency.
• Strong analytical and problem-solving skills with the ability to independently investigate and resolve complex technical challenges.
• Effective communication and stakeholder management skills with a collaborative approach to service delivery.
• Ability to work in a dynamic operational environment, including shift patterns where required.

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

• Opportunity to work on global Unified Communications platforms supporting multiple markets.
• Exposure to modern collaboration, voice, networking, and virtualisation technologies.
• Involvement in automation, service improvement, and operational transformation initiatives.
• Experience working with diverse stakeholders across international teams and partner organisations.
• A collaborative environment that supports continuous learning and professional growth.

• Advanced Unified Communications and VoIP operations.
• Incident, change, and service management best practices.
• Power BI reporting, dashboard creation, and operational data analytics.
• Service automation through scripting and process optimisation.
• Stakeholder management, technical audit participation, and operational governance.
• Troubleshooting and resolution of complex communication and network-related issues.

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

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