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Process Architecture-ARIS _Deputy General Manager_Pune

Aggregate function:  Shared Services
Business Area:  Intelligent Operations_VOIS
Posting Country:  India
Date Posted:  19 Apr 2024
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

About _VOIS:

_VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK.

Over 29,000 highly skilled individuals are dedicated to being Vodafone Group’s partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more.

Established in 2006, _VOIS has evolved into a global, multi-functional organization, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.

About _VOIS India:

In 2009, _VOIS started operating in India and now has established global delivery centers in Pune, Bangalore and Ahmedabad. With more than 14,500 employees, _VOIS India supports global markets and group functions of Vodafone, and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology, Networks, Business Intelligence and Analytics, Digital Business Solutions (Robotics & AI), Commercial Operations (Consumer & Business), Intelligent Operations, Finance Operations, Supply Chain Operations and HR Operations and more.

Job Description

Key Accountabilities:

  • Engage with _VOIS IO Service Lines to translate their business goals into actions (deliverables by the ARIS Process Centre of Expertise) to enable and accelerate the achievement of those goals.
  • Propose, agree, and deliver relevant support to the program/business unit in the adoption of skills required in process design, architecture, and analysis.
  • Translate the requirements of the program business unit into technical capability requirements to be delivered by the ARIS Center of Expertise,
  • Manage the design, delivery, testing, communication, and adoption of the capability. Prototyping / Proof of Concept where applicable.
  • Manage the ongoing business-as-usual support for the Process Architecture including User access, training, and support.
  • Identify and deliver opportunities to leverage value from our process architecture, practices, and platform across _VOIS IO as part of Process Data and Reporting Practice, user and stakeholder community.

Core Accountability:

  • Strong engagement and communication skills are required to partner with and deliver for the program / business unit.
  • Analysis skills required to translate program / business unit objectives into actions and capability requirements.
  • High degree of knowledge in process architecture, improvement and the platforms that support the capability.

Must Have Technical Expertise 

 

  • Certified ARIS Architect and ARIS Administrator.
  • Minimum 3 years' experience as ARIS Architecture Specialist or equivalent role.
  • Experience in Process Improvement or Process Governance role or providing direct support to Business Transformation programs.

_VOIS Equal Opportunity Employer Commitment

_VOIS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees’ growth and enables them to create a positive impact on themselves and society. We do not discriminate based on age, color, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.

As a result of living and breathing our commitment, our employees have helped us get certified as a Great Place to Work in India for four years running. We have been also highlighted among the Top 5 Best Workplaces for Diversity, Equity, and Inclusion, Top 10 Best Workplaces for Women, Top 25 Best Workplaces in IT & IT-BPM and 14th Overall Best Workplaces in India by the Great Place to Work Institute in 2023. These achievements position us among a select group of trustworthy and high-performing companies which put their employees at the heart of everything they do.

By joining us, you are part of our commitment. We look forward to welcoming you into our family which represents a variety of cultures, backgrounds, perspectives, and skills!

Apply now, and we’ll be in touch!

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

Apply now »