Property & Facilities Head, VOIS India

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At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

What you’ll do

Role title: Property & Facilities Head, India    
Function: Property & Facilities
Band: F14
Department: Property & Facilities
Reports to: Head of HR India Centre
Location: Pune

Role purpose: 

• The role will head Property & Facilities function for VOIS India spanning across 3 city locations for a headcount of 15,000+ employees.
• The role will be a part of the VOIS Property & Facilities leadership as well as the VOIS India HR Leadership teams.
• As a part of this role, the incumbent would be expected to lead the following functions/ activities – Property (new sites, refurbishments, rationalization), office administration, company transport, business travel, vendor management (relevant to property & facilities).
• The incumbent would be expected to closely collaborate with VOIS Property leadership, India HR leadership and key leaders within VOIS India to deliver strategic, cost optimized and contemporary property & facilities solutions thus enabling high employee engagement
• The incumbent would be expected to work closely with Safety, Health & Wellbeing COE to ensure – no one gets hurt regardless of where they work.
• It would be an ongoing expectation to maximize value and cost efficiencies while managing the property & facilities budget across India locations to defined targets and metrics.

Key accountabilities and decision ownership: 

• Managing administration and facilities for multiple sites which presently comprise of appx 600,000 square feet of office space across three cities.
• Lead and develop the property and facilities teams, fostering a culture of high performance and continuous improvement.
• Formulate plan and policies with proper reference to the overall business plan, to deliver property & facilities services- i.e. Travel, Transport, Admin Helpdesk, Communication, facility usage policies etc.  
• Ensure ongoing industry benchmarking of Admin/Infrastructure/transport and related services and work on continuous enhancement/ automation of services
• Plan, Identify and execute capacity management in line with business plans by timely Real Estate Capacity Planning
• Deliver & Manage Civil & Infrastructure projects from design till handover phase to cater to the organization & business growth across all locations.
• Management of property/ facilities related vendors as well as compliances on an ongoing basis with 100% integrity.
• Delivery of property and facilities services/ activities in line with Vodafone Group Safety Standards as well local Safety Norms.
• Build and maintain strong relationships with internal and external stakeholders, including tenants (multi tenant locations), contractors, and regulatory bodies.
• Identify and mitigate risks associated with property management and development activities.
   

Who you are

Key performance indicators:

• Real estate portfolio management and optimisation against defined space and cost metrics.
• Customer performance – internal stakeholder and employee metrics.
• 100% safe & compliant facilities

Core competencies, knowledge and experience:

• Technical know-how of all aspects related to Property & Facilities.
• Experience of transforming a Property team from a traditional operating model to a fully outsourced model would be advantageous.
• Experience of managing Property & Facilities function at scale for multi office, multi city organizations.
• Strong experience of developing and managing facilities within a large national or, multi national organisation.
• Senior stakeholder management in a matrixed work environment at both local and global level.
• Commitment to superior customer service, and structured approach to work.
• Drive innovation and automation through the function.
• Ability to lead and motivate teams in a geographically dispersed, hybrid and dynamic work environment.
• Financial management – budgeting, cost control, cost optimization, reporting.
• Communication skills - excellent interpersonal communication, presentation and business writing skills
• Vendor management.
• A detailed understanding and experience of how to deliver and manage ‘safe’ workspace, with a detailed knowledge of all relevant local safety standards and working with the Group SHW team to deliver against defined global policies and standards.

Must have technical / professional qualifications: 

• Bachelor’s / Masters degree in Surveying or Engineering preferred, Business Administration acceptable with significant post qualification Property experience plus relevant professional body membership.
• Member of a relevant professional body RICS, CIOB, BIFM, CIBSE or local equivalent.

Budget owned: ~ INR 1000 Million (INR 100 Crores)
Direct reports: 5
Dotted reports: 6-8

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

What's in it for you

We want you to feel happy and fulfilled at work, without compromising the other things in life that matter to you. There are lots of ways we support this, including hybrid working and generous parental leave. You'll also get four Spirit Days a year to focus on your personal development and wellbeing, plus a host of other great benefits too.

Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.