Quality audit Team Lead - Senior Manager

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
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We are seeking a Quality Audit Team Lead to oversee end-to-end quality assurance across HR Services, including HR Operations and Centres of Expertise. This role ensures accuracy, compliance, and continuous improvement by leading audit activities such as sample selection, case reviews, root cause analysis, and performance coaching. The individual will also manage broader audit programmes like Risk and Control Self-Assessments (RCSA), support external audits, and foster a culture of process improvement through collaboration and training initiatives.

• Lead the full quality assurance lifecycle, including sample selection, audit execution, error root cause analysis (RCA), and feedback delivery.
• Ensure compliance with regulatory and internal standards, maintaining accuracy and completeness of cases.
• Share error logs, RCA, and remediation reports with stakeholders promptly.
• Support the design and implementation of quality management programmes to enhance operational excellence.
• Conduct RCA for critical errors, identify systemic issues, and recommend corrective actions.
• Facilitate coaching sessions and performance calibration using standard benchmarks.
• Deliver quality assurance training and lead calibration sessions to align audit standards.
• Escalate recurring or serious performance issues for resolution and follow-up.

• Strong understanding of HR operations, transactional quality, and compliance workflows.
• Proficient in Six Sigma, Lean, and ISO audit frameworks.
• Experienced in coaching, mentoring, and managing audit teams.
• Skilled in clear communication of audit findings and recommendations.
• Collaborative mindset with ability to work across HR, compliance, and operations teams.
• Exposure to automation frameworks and digital audit tools.
• Experience in training sessions and calibration workshops.

Desired:

• Knowledge of business process improvement and strategic planning.
• Familiarity with tools like Signavio, Celonis, or ARIS for process mapping.
• Working knowledge of SAP-based systems such as SuccessFactors and Employee Interaction Centre (EIC).

• Opportunity to lead quality assurance initiatives across a global HR services function.
• Exposure to advanced audit frameworks and digital tools.
• Collaborative work environment with cross-functional teams.
• Career growth through continuous learning and process improvement projects.

• Advanced quality management and audit techniques.
• Process improvement methodologies including Six Sigma and Lean.
• Use of digital audit tools and process mapping platforms.
• Leadership and coaching skills for team development.

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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