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SAP RMCA/FICA_Deputy General Manager_Pune

Aggregate function:  Shared Services
Business Area:  Technology _VOIS
Posting Country:  India
Date Posted:  5 Aug 2025
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

About VOIS:

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK.Over 29,000 highly skilled individuals are dedicated to being Vodafone Group’s partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more.#VOIS

About VOIS India:

In 2009, VOIS started operating in India and now has established global delivery centres in Pune, Bangalore and Ahmedabad. With more than 14,500 employees, VOIS India supports global markets and group functions of Vodafone, and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology, Networks, Business Intelligence and Analytics, Digital Business Solutions (Robotics & AI), Commercial Operations (Consumer & Business), Intelligent Operations, Finance Operations, Supply Chain Operations and HR Operations and more.

Role purpose

The ITPM - SAP RMCA role is responsible for assessing functional requirements and providing the technical solution design in the area that supports SAP project planning, resource allocation, risk management and team leadership with expertise in SAP FI, RMCA/FICA business processes. Identify dependencies, guide decision-making, identify and raise risks, solve problems, and provide analytical insights about the project performance are part of her/his responsibility. In collaboration with other designers and developers he/she will be asked to provide effort estimation and plan to delivery.

 

Knowledge of the main receivable processes in Telco Market and tools (SAP RMCA , FI-CA) is essential to manage properly the assigned tasks, complemented by rock solid technical skills and experience in SAP. Project Management, troubleshooting and problem-solving analysis capabilities are required as well. As part of IT ERP SAP Center of Expertise, cooperates in resolving incidents and implementing change requests. Essential for the role are also soft skills as team player, responsible attitude to actively drive activities to completion.

Core competencies, knowledge, and experience:

  • Minimum 10+ years of experience in SAP RMCA / FICA and minimum 2 years on experience in role as ITPM.
  • SAP project planning, resource allocation, risk management and team leadership with expertise in SAP FI, RMCA/FICA business processes
  • Drive business requirement engineering and documentation
  • Solution design fostering SAP Standard Capabilities
  • Provide Best Practices on RMCA/FICA .
  • Deep knowledge of Account Receivable
  • Knowledge of Master Data, Invoice Processing / iDOC document creation, payment processing

  • Good understanding of RMCA/FICA business processes flow (Payments, Returns, Direct debits, Dunning with collection strategy via BRF+, Collection agency, Security deposits)
  • Good knowledge of (Creditworthiness, Promise to pay, Write-off, Doubtful Booking, Archiving (ILM), Reporting, Financial Closing)
  • Understanding of Migration - Master Data & Open Item Document continuous migration
  • Good to have - Batch migration via Emigall
  • Good to have - Ondemand migration via API
  • Knowledge of JIRA, Confluence, Jenkins, Tosca
  • Excellent communication skills and ability to influence to challenge stakeholders to ensure the right requirements, and customer experience aspirations
  • Able to initiate, think ahead, plan and anticipate risks. Comfortable with ambiguity, frequent change, or unpredictability
  • Strong understanding of software design and development. Can prepare specifications, estimates and solution documentation to support work completed

 

 

Must have technical / professional qualifications:

VOIS Equal Opportunity Employer Commitment

VOIS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees’ growth and enables them to create a positive impact on themselves and society. We do not discriminate based on age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.As a result of living and breathing our commitment, our employees have helped us get certified as a Great Place to Work in India for four years running. We have been also highlighted among the Top 10 Best Workplaces for Millennials, Equity, and Inclusion, Top 50 Best Workplaces for Women, Top 25 Best Workplaces in IT & IT-BPM and 10th Overall Best Workplaces in India by the Great Place to Work Institute in 2024. These achievements position us among a select group of trustworthy and high-performing companies which put their employees at the heart of everything they do.By joining us, you are part of our commitment. We look forward to welcoming you into our family which represents a variety of cultures, backgrounds, perspectives, and skills! Apply now, and we’ll be in touch!

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

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