SERVICE DESIGNER - VOIS

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

We are seeking a Service Designer to lead and define end‑to‑end service design across products, services, and propositions. This role brings together multi-disciplinary teams across Digital, Customer Experience, Network, IT and Business functions to shape seamless customer experiences. The individual will ensure that business objectives are aligned to service design outcomes while maintaining balance between cost, quality, and delivery timelines. This role is based in Bucharest and sits within the Product & Service Engineering function.

• Take complete ownership of defining end‑to‑end service design for allocated products, services, or propositions, ensuring full alignment with business objectives.
• Collaborate with NPD teams at solution level, supporting PI planning, scoping, impact assessments, and defining high-level operating models.
• Ensure all network, service, and operational support requirements are identified, aligned, and communicated according to organisational standards.
• Maintain the balance between cost, quality, and delivery timelines while ensuring design integrity throughout product launch phases.
• Provide expert guidance, support, and challenge to cross-functional teams to drive rigorous, fast-paced delivery.
• Deliver subject matter expertise in accordance with POM and product types B & C.

• Demonstrated experience delivering service designs spanning multi-disciplinary domains within telecommunications or IT environments.
• Ability to understand a wide scope of technical and business disciplines and collaborate with subject matter experts effectively.
• Strong background in process mapping, improvement, re-engineering, process architecture and operating model design.
• Proven experience in introducing complex change into operational and sales environments.
• Detailed understanding of TM Forum Frameworx, ITIL principles, and end‑to‑end customer journeys such as L2C, O2C, U2C, T2R and R2C.
• Additional beneficial experience includes Agile certification, Six Sigma, ITIL Foundation, ARIS Designer, and eTOM/BPF certification

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

Opportunity to work at the heart of product and service strategy, influencing organisation-wide customer experience outcomes.Exposure to global, cross-functional teams in a highly innovative and digital-led environment.Experience shaping end‑to‑end journeys across large-scale, complex telecommunications platforms.A role that supports continuous professional development in service design, customer experience, agile practices, and operational excellenc

• Advanced service design and end‑to‑end experience engineering.
• Cross-functional stakeholder leadership and strategic decision-making.
• Enhanced process architecture, operating model design, and workflow optimisation.
• Expertise in TM Forum standards, ITIL frameworks, and agile methodologies.
• Ability to influence and drive transformation in large-scale operational environments.

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud.”
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