Sales Support Specialist-Deputy Manager-Pune
What you’ll do
The Pre-Sales Manager _VOIS role provides Pre-Sales support for low complexity customer requirements across a range of Vodafone Business solutions and services. This role is critical in our continued support and growth of the UK Business function by performing two key functions:
- In life customer quotations
- Supporting more senior Pre-Sales colleagues working on more complex opportunities.
The role will involve dealing with the full range of our fixed connectivity portfolio, although an understanding of our adjacent technologies including UC & Contact Centre, IoT, Security and Cloud based services would be desirable.
Ensuring that Customer Relationship Management processes/systems requirements are compliant.
Key accountabilities and decision ownership
- Translation of customer requirements into Vodafone products and services
- Creation of clear and unambiguous quotes and capture all associated costs, technical elements required for each quote along with meeting related SLA.
- Collation of all required information and supporting documentation and completion of the Order Capture Form to a high-quality standard then submission and follow-up until its picked up by delivery team coordinator.
- Responsible for meeting all associated customer quote and Order submission Service Level Agreements
- Work with supporting teams to guide where improvements to processes and tools can be made
Core competencies, knowledge, and experience
- Commercial Acumen
- An understanding of the IT Telecoms industry trends and drivers along with knowledge of Vodafone Business and its fixed line products and services
- Experience working in a sales or customer facing role within the Technology/Telco sector and ability to work in virtual teams
- Excellent written and verbal communication skills in English, with the ability to present solutions in a clear and concise manner along with Strong personal impact, self-disciplined and personal drive.
- Significant problem-solving ability using innovation and initiative.
Must have technical / professional qualifications
- Office 365, Excel, PowerPoint knowledge (Must have)
- Experience of designing WAN solutions based on Layer 2 and Layer 3 technologies (e.g. Ethernet Wireline, IPVPN / MPLS, SDWAN, Internet connectivity) (Must have)
- Industry recognises network design certification e.g. Cisco CCNA or equivalent (Desirable)
- Have experience of one or more key technologies such as LAN/UC/IOT/Cloud & Security (Desirable)
- Knowledge or experience of the ITIL framework (Desirable)
What's in it for you
We want you to feel happy and fulfilled at work, without compromising the other things in life that matter to you. There are lots of ways we support this, including hybrid working and generous parental leave. You'll also get four Spirit Days a year to focus on your personal development and wellbeing, plus a host of other great benefits too.
Who we are
You may have already heard of Vodafone - We're a leading Telecommunications company in Europe and Africa. But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses and people around the world, creating a better future for everyone.
As part of our global family, whether that's Vodafone, Vodacom or _VOIS, you'll feel a sense of pride and purpose as you contribute to our culture of innovation. We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices. We recognise and celebrate the importance of diversity and inclusivity in our workspace and we do not tolerate any form of discrimination especially related to but not limited to race, colour, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social, or marital status.
Together we can.