Scrum Master

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

We are seeking a Scrum Master to enable high‑performing Agile teams by embedding Agile values, promoting collaborative delivery practices, and cultivating an environment rooted in trust, transparency, and continuous improvement. The individual will guide multiple teams within the DAIS (AI & Data Service Tower) to strengthen Agile maturity, enhance predictable delivery, and support Product Owners through effective prioritisation and backlog readiness.

• Coach and guide two or more Agile teams on Scrum principles, behaviours, and ways of working.
• Facilitate all Agile ceremonies, ensuring they remain purposeful, inclusive, and value‑focused.
• Remove impediments by collaborating with relevant stakeholders and improving workflow efficiency.
• Foster a psychologically safe environment that supports open dialogue, constructive challenge, and shared problem‑solving.
• Promote strong self‑organisation, peer accountability, and sustainable delivery habits.
• Improve visibility of work through metrics, communication channels, and information radiators.
• Collaborate with Product Owners to enhance backlog health, prioritisation, and sprint readiness.
• Drive continuous improvement across teams by assessing Agile maturity and supporting growth areas.
• Serve as a role model for Agile behaviours across programmes and initiatives.

• Skilled in Agile and Scrum with hands‑on experience working across multiple teams.
• Knowledgeable in Scrum, Kanban, XP, SAFe, LeSS, Scrum of Scrums, and similar frameworks.
• Experienced in facilitation, communication, stakeholder engagement, and cross‑team collaboration.
• Adaptable with a pragmatic, solution‑oriented approach and strong coaching capabilities
• Proficient with tools such as JIRA, Azure DevOps, Rally, and Confluence.
• 5+ years of overall experience, including 2+ years as a Scrum Master supporting multiple teams in a scaled environment.
• Holder of Agile certifications (PSM, CSM, SAFe or equivalent).

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

• Opportunities to influence Agile delivery standards within the AI & Data Service Tower.
• Exposure to multiple teams and large‑scale Agile environments, enabling professional growth.
• Continuous learning culture focused on collaboration, experimentation, and improvement.
• A supportive environment that values diversity, openness, and empowerment.

• Advanced Agile coaching and facilitation capabilities.
• Skills in managing multi‑team dependencies and driving cohesive programme‑level delivery.
• Enhanced stakeholder‑management and conflict‑resolution methods.
• Expertise in metrics‑driven transparency and continuous improvement.
• Broader exposure to scaled Agile frameworks and real‑world implementation

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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