Senior Executive Admin_WPA Admin
Who we are
VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture
About this Role
What you’ll do
- Process employee lifecycle and HR administration transactions accurately and efficiently within established processes and policies.
- Ensure service delivery meets agreed service level agreements and customer expectations.
- Maintain high standards of data quality, accuracy, timeliness, and compliance across HR systems and manual processes.
- Support audits and data integrity requirements through thorough validation and quality checks.
- Identify and recommend opportunities for process simplification, continuous improvement, digitisation, and automation.
- Collaborate with subject matter experts, team leaders, and stakeholders to resolve queries and support operational excellence.
- Proactively monitor transactions to minimise errors, prevent escalations, and enhance customer experience.
Who you are
- Graduate in any discipline; MBA in Human Resources is preferred.
- Knowledge of SuccessFactors Employee Central and Organisational Management modules.
- Up to 2 years of experience in HR operations, employee data management, or a related shared services environment.
- Strong communication and stakeholder management skills.
- Ability to deliver work accurately within defined service level agreements and quality standards.
- Good attention to detail with a customer-focused and continuous improvement mindset.
Not a perfect fit?
Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.
What's in it for you
- Opportunity to work with global HR operations processes and international stakeholders.
- Exposure to employee lifecycle management within a large-scale shared services organisation.
- Involvement in process improvement and automation initiatives that drive operational efficiency.
- Collaborative working environment focused on customer service, quality, and continuous learning.
- Experience with leading HR technology platforms and global service delivery standards
What skills you will learn
- Advanced HR operations and employee data management practices.
- SuccessFactors Employee Central and Organisational Management processes.
- Service level management and operational performance monitoring.
- Stakeholder engagement and customer service excellence in a global environment.
- Process improvement, digitisation, and automation identification techniques.
- Data quality management, compliance, and audit preparedness.
VOIS Equal Opportunity Employer Commitment
Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.
Join Us
At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
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