Senior Executive - Network Monitoring Engineer - Pune SP

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Monitor customer networks proactively to identify and address faultsAcknowledge, assess, and respond to customer fault reports within defined timelinesPerform initial diagnostics and troubleshooting to resolve faults where possibleMaintain accurate and detailed updates in fault tickets and tracking systemsEnsure timely technical and managerial escalation in line with defined processesCollaborate with customers, internal teams, and third-party partners for resolutionAdhere to quality standards, processes, and operational proceduresManage incidents end-to-end, from identification to resolution or escalationConduct first-line diagnostics across IP and data network technologiesGather additional information from customers or service desks when requiredSupport team collaboration and daily operational activitiesIdentify self-development opportunities to enhance technical knowledgeEnsure appropriate coverage planning during planned absences

Possess a strong understanding of networking concepts including routing and switchingHave knowledge of routing protocols such as OSPF and BGPDemonstrate the ability to troubleshoot across IP and data technologiesHold CCNA-level knowledge (certification preferred)Are familiar with incident management tools and monitoring systemsExhibit strong analytical and problem-solving skillsHold a Bachelor’s degree in Engineering (BE/B.Tech mandatory)Bring relevant experience in Network Operations, NOC, or Service Assurance (preferred)Communicate effectively with strong verbal and written skillsDemonstrate strong email writing and customer handling capabilitiesThrive in a high-pressure, SLA-driven environmentShow collaboration and a team-oriented mindset

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

Hybrid working model with structured in-office collaborationExposure to global network environments and enterprise-scale operationsOpportunity to work in a dynamic, SLA-driven environment that builds resilience and expertiseCollaborative team culture focused on learning and continuous improvementCareer development opportunities within network operations and related domains

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
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