Senior Executive_OSM,UIM,ASAP,OSS Application Support Specialist-Pune
Who we are
VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture
About this Role
We are seeking a skilled and proactive OSS Application Support Specialist to join our Technology team in Pune. This role focuses on ensuring the stability and performance of Oracle-based provisioning applications, including OSM, ASAP, and UIM. The position involves managing critical incidents, supporting service continuity, and enhancing operational efficiency through automation in a 24x7 support environment.
What you’ll do
- Manage Order and Service Management ticket triaging and resolution
- Handle high-priority incidents (P1/P2) and ensure timely restoration of services
- Support and maintain Oracle OSM, ASAP, and UIM provisioning applications
- Collaborate with cross-functional teams to maintain service continuity
- Drive automation initiatives to improve operational efficiency
- Monitor system performance and proactively identify recurring technical issues
- Apply ITIL practices including incident, problem, and change management
- Work in a 24x7 support model to ensure uninterrupted service delivery
Who you are
- An individual with at least 3 years of experience in Order Service Management
- Familiar with telecom and IT service processes
- Skilled in Unix/Linux and capable of writing shell scripts
- Proficient in SQL with strong database query-writing skills
- Experienced in application support, particularly in telecom environments
- Knowledgeable in WebLogic and ticketing tools such as Remedy
- Familiar with ITIL frameworks and operational processes
- Comfortable engaging stakeholders and resolving recurring technical challenges
- Open to working in a 24x7 shift environment
- Exposure to monitoring tools such as AppDynamics or Dynatrace is advantageous
Not a perfect fit?
Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.
What's in it for you
- Opportunity to work on critical telecom provisioning systems within a global organisation
- Exposure to advanced Oracle OSS technologies and enterprise-scale environments
- Collaborative working environment with cross-functional teams
- Experience in handling high-impact incidents and service operations
- Continuous learning through hands-on operational challenges and automation initiatives
What skills you will learn
- Advanced OSS application support and service management capabilities
- Automation techniques to enhance operational efficiency
- Incident and problem management in complex IT environments
- Stakeholder engagement and cross-team collaboration
- Monitoring and performance optimisation using industry tools
VOIS Equal Opportunity Employer Commitment
Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.
Join Us
At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
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- LinkedIn: https://www.linkedin.com/company/vois/
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