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Senior Manager _Process ReEngineering_Pune

Aggregate function:  Shared Services
Business Area:  Intelligent Operations_VOIS
Posting Country:  India
Date Posted:  24 Apr 2024
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

About _VOIS

_VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK. 

Over 29,000 highly skilled individuals are dedicated to being Vodafone Group’s partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more.

 Established in 2006, _VOIS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.

About _VOIS India

In 2009, _VOIS started operating in India and now has established global delivery centres in Pune, Bangalore and Ahmedabad. With more than 14,500 employees, _VOIS India supports global markets and group functions of Vodafone, and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology, Networks, Business Intelligence and Analytics, Digital Business Solutions (Robotics & AI), Commercial Operations (Consumer & Business), Intelligent Operations, Finance Operations, Supply Chain Operations and HR Operations and more.

Job Role

Role purpose:  
The Radical Simplification & Automation team with VOIS acts as the Centre of Excellence to drive the digital and automation transformation path for Vodafone Markets.  This is a critical function to move Vodafone Markets from a transaction-based operation to a highly automated insight- and data-driven organization.

The Business Automation Lead role will involve working with Product Owners, business users and functional / technical experts to translate business opportunities into a high-level technical analytics and automation solutions.

Key aspects of the role:

  • Work with Product Owners, business users and functional / technical experts to translate business opportunities into a high level, technical, analytics and automation solutions.
  • Act as the interface between the Product Owner and Solution Architecture / Design to document requirements and user stories.
  • Contribute to business case quantification.
  • Creation and definition of key performance indictors to measure the business value delivered by automation and analytics initiatives.
  • Validation of high-level designs, deliverables, and timelines to meet business expectations.
  • Validation and communication of value delivered by analytics and automation solutions.
  • Represent the Radical Simplification and Automation team in internal and external forums, promoting and driving a Vodafone Local Markets analytics and automation strategy
  • Excellent Exposure to Various Telecom Process and Experience with Various CRM, OSS/ BSS, and Automation Suites

Key accountabilities and decision ownership:

  • Accountable for the translation of business opportunities into a high level, technical, analytics and automation solution which is signed off by a Product Owner.
  • Responsible for clear and seamless communication between business users and IT Solution Architects and Designers.
  • Responsible for ensuring the delivered analytics and automation solutions meet the expected business benefits.
  • Working cross functionally to bring cultural change within the organization.
  • Train others to increase organizational capability and ensuring everyone ‘speaks the same language’ through the application of common standards
  • Core competencies, knowledge and experience:
  • Strong knowledge and demonstrable experience of solving business problems with analytics and automation solutions.
  • Excellent stakeholder management skills with experience of working with a broad cross section of business users.
  • Can bring high energy and has a strong sense of ownership.
  • Project Management experience, especially in managing multi-functional teams and holding others to account.
  • Strong commercial skills, able to evaluate and measure business value and ROI
     

_VOIS Equal Opportunity Employer Commitment

India:

 _VOIS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees’ growth and enables them to create a positive impact on themselves and society. We do not discriminate based on age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.

 As a result of living and breathing our commitment, our employees have helped us get certified as a Great Place to Work in India for four years running. We have been also highlighted among the Top 5 Best Workplaces for Diversity, Equity, and Inclusion, Top 10 Best Workplaces for Women, Top 25 Best Workplaces in IT & IT-BPM and 14th Overall Best Workplaces in India by the Great Place to Work Institute in 2023. These achievements position us among a select group of trustworthy and high-performing companies which put their employees at the heart of everything they do.

 By joining us, you are part of our commitment. We look forward to welcoming you into our family which represents a variety of cultures, backgrounds, perspectives, and skills!

 Apply now, and we’ll be in touch!

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

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