Senior Manager_BSS Domain Tech Lead

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
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We are seeking a BSS Domain Lead to define, architect, and optimise Business Support Systems using industry frameworks such as TMF APIs, eTOM, and TAM. Based in Pune, the individual will drive end‑to‑end solution design across billing, charging, CRM, order management, and revenue assurance, while collaborating closely with business and technology teams. The role supports large‑scale digital transformation initiatives, ensuring seamless BSS‑OSS integration, stakeholder alignment, and high‑quality solution delivery.

Define and design BSS architecture in alignment with business and technology strategies, leveraging TMF APIs, eTOM, and TAM frameworks.Lead solution design across billing, charging, CRM, order management, and revenue assurance domains.Collaborate with cross‑functional stakeholders to translate requirements into scalable and efficient technical solutions.Ensure seamless integration between BSS, OSS, middleware, and external platforms.Provide technical leadership during implementation, ensuring best‑practice compliance and architectural governance.Conduct impact assessments, risk evaluations, and performance optimisation across BSS solutions.Drive digital transformation initiatives to enhance customer experience, optimise operations, and improve service quality.Manage product roadmaps, backlogs, and prioritisation within agile delivery frameworks such as Scrum and SAFe.Oversee business process design and management using ARIS, draw.io, JIRA, Confluence, and DevOps methodologies.Monitor emerging technologies and recommend enhancements to strengthen BSS capabilities.

Holder of a bachelor’s degree in engineering, computer science, or a related domain; an MBA or telecom‑specific certifications are beneficial.Brings 10+ years of experience in telecom IT solutions with strong exposure to BSS architecture and product ownership.Experienced in large‑scale transformation or digital modernisation programmes.Skilled in analytical thinking, problem solving, stakeholder engagement, and structured decision‑making.Comfortable working in agile environments with cross‑functional teams and distributed stakeholders.

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

Opportunity to work on high‑impact, global digital transformation programmes.Experience collaborating with diverse teams across multiple markets and technologies.Exposure to advanced telecom architectures, BSS‑OSS platforms, and modern integration frameworks.Continuous learning through hands‑on work with agile methodologies and enterprise‑scale tools.

Advanced BSS architecture design aligned with TMF standards.Deep expertise in integration of telecom systems and digital platforms.Agile product management and roadmap ownership in complex enterprise environments.Cross‑functional communication and stakeholder influence across global teams.Tools‑based process modelling using ARIS, draw.io, JIRA, Confluence, and DevOps toolchains.

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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