Senior Manager_Data Warehouse Operations Engineer - Pune

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
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About this Role

We are seeking an Enterprise Data Warehouse Operations Engineer to support Application Operations L2 services within the AO Engineering team. This role focuses on managing EDW, data warehouse, ETL, BI and database operations, while providing technical SME guidance across service lines. The role involves supporting platform stability, scalability and uptime in a distributed production environment, working closely with offshore and onsite teams, stakeholders, vendors and customers. The role is based in Pune, India and includes 24x7 production support responsibilities.

What you’ll do

• Lead and support AO Engineering activities for Application Operations L2 services across EDW, data warehouse, ETL, BI and database platforms. 
• Act as a single point of contact for offshore and onsite teams, enabling effective coordination across service lines. 
• Manage incident and service request activities, problem analysis, configuration changes, health checks, housekeeping, triage, fault tracking, batch processing and interface management.
• Support release, deployment and operational readiness activities, including knowledge transfer plans, documentation needs, access planning, sessions and shadowing.
• Drive platform scalability, stability and uptime in a highly concurrent and distributed environment. 
• Identify automation opportunities and lead service improvements to enhance operational KPIs and reduce operational effort. 
• Prepare and execute project plans for upgrades, uplifts and new functionality to ensure operational readiness. 
• Lead technical discussions for engineering transformation and contribute to IT transformation projects. 
• Support capacity planning, hardware assessment and technical roadmap creation for the product landscape. 
• Participate in periodic operational meetings covering performance, SLA/KPI tracking, issues, escalations and service enhancements.
• Manage communication during major incidents, including war-room coordination and alignment with support groups.
• Build EDW, database, BI and ETL skills across the AO Engineering pillar through coaching, knowledge sharing and technical guidance.

Who you are

• You have strong knowledge of data warehouse, ETL, BI, database, SQL, PL/SQL, UNIX and cloud concepts. 
• You bring hands-on experience with ETL and BI products, preferably including Informatica and Talend. 
• You have working knowledge of UNIX environments, including Solaris and Red Hat Linux, along with shell scripting and basic Python. 
• You understand database administration concepts, query tuning and application configuration management. 
• You have experience with observability and monitoring tools such as ELK stack, Kibana and Grafana. 
• You can support telecom technology environments and understand end-to-end telecom business processes, especially BSS/OSS. 
• You have strong operational, analytical, problem-solving, stakeholder management and project management skills. 
• You have experience in production support, incident management, service request management, release support and operational governance. 
• You are comfortable working in a 24x7 production support environment. 
• You hold a bachelor’s or master’s degree in engineering or business; MCA or project/programme management experience or qualification is preferred. 

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

• Opportunity to work on enterprise-scale EDW, data warehouse, ETL, BI and database platforms supporting critical telecom operations.
• Exposure to Application Operations L2 services, service governance, operational transformation and production support in a global technology environment. 
• Collaboration with offshore and onsite teams, stakeholders, vendors and customers across operational and technical service areas.]
• Scope to contribute to automation, process improvement, operational KPI enhancement and engineering transformation initiatives.
• Opportunity to guide technical discussions, support roadmap planning and build capability across EDW, database, BI and ETL domains. 

What skills you will learn

• Advanced operational management of EDW, ETL, BI, database and data warehouse platforms in telecom environments. 
• Improved capability in incident management, problem resolution, service request handling, deployment support and production stability practices.
• Practical experience in automation identification, KPI improvement, operational reporting and service governance. 
• Broader exposure to UNIX, Linux, PL/SQL, shell scripting, Python basics, ELK stack, Kibana, Grafana, Talend and Informatica-related operational practices. 
• Stronger stakeholder communication, project planning, knowledge transfer, technical roadmap and cross-functional collaboration skills. 

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background. 

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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