Senior Manager_L3 IP Network
Who we are
VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture
About this Role
What you’ll do
Incident Management & Service Restoration
- Lead the technical resolution of major incidents and critical core network outages.
- Own incidents end-to-end until full service restoration is achieved.
- Perform advanced troubleshooting across IP/MPLS, transport, and optical network environments.
- Provide Level 3 escalation support to NOC, Service Operations, Engineering teams, and customers.
- Lead technical bridge calls during high-priority incidents and provide clear stakeholder updates.
- Ensure adherence to incident management, escalation, and communication processes.
- Conduct post-incident reviews, root cause analysis (RCA), and corrective action planning.
- Identify recurring network issues and drive long-term problem resolution initiatives.
Customer & Stakeholder Management
- Act as a senior technical contact for customer escalations.
- Participate in customer reviews, incident discussions, and service improvement initiatives.
- Communicate technical issues, risk assessments, and mitigation plans to both technical and non-technical audiences.
- Build customer confidence through proactive communication, accountability, and service ownership.
- Support technical audits, reviews, and network optimisation activitie
Technical Troubleshooting & Operations
Provide expert operational support and troubleshooting across:- IS-IS
- BGP
- MPLS Layer 2 VPN and Layer 3 VPN
- Segment Routing (SR-MPLS)
- Traffic Engineering (SR-TE and MPLS-TE)
- Multicast technologies including PIM, IGMP, and MVPN
- QoS and traffic management
- IPv4 and IPv6
- API-based network automation
- Virtualised networking platforms
Virtualised Network Support
- Troubleshoot Nokia VSRa (22.10R1) environments.
- Support VSRa platform architecture and virtual routing infrastructure.
- Investigate control plane and forwarding plane issues.
- Perform performance, scalability, and capacity analysis.
Supported Technology Platforms
- Nokia: 7750 SR-12e, 7210, VSRa (22.10R1)
- Huawei: NE8000-M8, CX600-X2-M8A, CX600-X8A
- Cisco: NCS560-7, ASR9910
Operational Excellence
- Ensure compliance with ITIL Incident, Problem, Change, and Major Incident Management processes.
- Drive service improvement initiatives that enhance network reliability and operational efficiency.
- Develop and maintain troubleshooting guides, knowledge articles, and operational procedures.
- Mentor Level 1 and Level 2 engineers and act as a technical subject matter expert.
- Collaborate with Engineering and Architecture teams during service introductions and network transformation programmes.
- Support software upgrades, vulnerability remediation, and technology lifecycle management activities.
On-Call & Service Support
- Participate in out-of-hours support and on-call rotations for critical network services.
- Support emergency escalations outside standard working hours when required.
- Provide technical leadership during planned maintenance activities and critical service events.
- Coordinate with vendors and global cross-functional teams to achieve efficient service restoration.
Who you are
- 8-12+ years of experience within Telecommunications, Internet Service Provider, or Service Provider environments.
- Strong background in Network Operations, Service Assurance, and Incident Management.
- Proven experience managing customer-facing technical escalations.
- Extensive experience troubleshooting large-scale, multi-vendor IP/MPLS networks.
Technical Expertise
- IS-IS
- BGP
- MPLS
- Segment Routing
- Traffic Engineering
- Multicast technologies
- IPv4 and IPv6
- QoS
- Experience supporting Nokia, Huawei, and Cisco service provider platforms.
- Understanding of network automation and API-driven operational models.
- Familiarity with virtualised networking environments and advanced service provider architectures.
Professional Skills
- Strong ownership and accountability for service outcomes.
- Excellent analytical, diagnostic, and troubleshooting capabilities.
- Ability to make effective decisions during critical incidents.
- Strong customer engagement and stakeholder management skills.
- Excellent written and verbal communication abilities.
- Capability to influence technical outcomes and collaborate across multiple teams.
Preferred Qualifications
- CCNP Service Provider or Enterprise
- CCIE Service Provider or Enterprise
- Nokia NRS Certifications
- Huawei HCIP/HCIE Routing & Switching
- ITIL Foundation or ITIL Practitioner
- Python or Network Automation certifications
Not a perfect fit?
Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.
What's in it for you
- Opportunity to work on large-scale global service provider IP core networks.
- Exposure to advanced technologies including Segment Routing, MPLS Traffic Engineering, network virtualisation, and automation.
- Direct involvement in critical incident management and service restoration activities impacting major customers.
- Collaboration with global engineering, architecture, vendor, and operational teams.
- Opportunity to influence operational excellence, service reliability, and network transformation programmes.
- Platform to mentor engineers and establish technical leadership within a highly specialised environment.
What skills you will learn
- Advanced service provider network troubleshooting techniques.
- Major incident leadership and crisis communication skills.
- Deep expertise in multi-vendor IP/MPLS and transport network operations.
- Network automation and API-driven operational methodologies.
- Operational excellence practices aligned to ITIL frameworks.
- Root cause analysis, problem management, and service reliability improvement techniques.
- Customer-facing technical communication and stakeholder engagement skills.
VOIS Equal Opportunity Employer Commitment
Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves.No form of discrimination is tolerated.This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.
Join Us
At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
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