Senior Network Specialist - Transmission Operations - VOIS

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
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We are seeking a Senior Network Specialist to provide second-line support for Transmission technologies, ensuring accurate diagnostics, timely fault resolution, and adherence to service standards. This role involves proactive and reactive incident handling, close collaboration with internal and external stakeholders, shift-based operations, and contributing to team capability through knowledge sharing and training.

• Monitor and prioritise fault tickets received from the first-line team, ensuring consistent progress and timely closure.
• Perform second-level diagnostics across Transmission technologies, ensuring each issue progresses towards effective resolution.
• Liaise with customers, internal teams, third-party providers, and external agencies to support testing and troubleshooting.
• Manage reactive incidents and escalate to the third-line team when required.
• Ensure adherence to SLAs, quality procedures, and operational processes.
• Act as the primary contact for the shift team, managing volumes, assigning incidents, and offering clear plans of action.
• Serve as a subject matter expert for tools and technologies, supporting complex tasks within the team.
• Conduct training initiatives to close knowledge gaps and strengthen operational capability.
• Work within a 24/7 rotational shift environment to provide continuous support.

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• An experienced telecom professional with 5–8 years of network operations experience, preferably in a Network Operations Centre.
• Skilled in PDH, SDH and EoSDH transmission technologies, with hands‑on knowledge of Nortel (TN1C, 1X, 4XE & 16Xe) and Marconi (OMS840, 846 & OM16XX) multiplexers.
• Comfortable working with multiple third‑party providers and global infrastructure environments.
• Strong in analytical thinking, problem‑solving, and decision‑making within high‑pressure scenarios.
• An inclusive communicator, capable of engaging effectively with technical and non‑technical stakeholders.
• Adaptable to international working environments, particularly UK and European operations.
• Familiar with ITIL principles and telecom tools such as Remedy, Cramer and BT platforms.

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

• Opportunities to work with advanced Transmission technologies and global telecom systems.
• Exposure to international stakeholders and complex network environments.
• A collaborative and supportive operational environment where continuous learning is encouraged.
• The chance to grow into deeper technical expertise or leadership roles.

• Mastery of PDH, SDH, EoSDH and related transmission technologies.
• Enhanced competency in incident management, ITIL processes, and SLA‑driven operations.
• Expertise in leading diagnostics, technical escalations, and service recovery.
• Development of training, mentoring, and team‑enablement skills.
• Strengthened cross‑cultural communication abilities through coordination with global teams.

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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