Senior SAP CRM Lead - VOIS

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
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We are seeking an experienced SAP CRM specialist who can architect and lead CRM solutions across cloud and on‑premises environments. The individual will guide end‑to‑end SAP delivery cycles, interpret business requirements, map them to SAP processes, and ensure seamless execution within agile project teams at VOIS.

Contribute to the EVO Application Development and Lead teams to deliver SAP CRM and SAP Cloud project requirements.Analyse business requirements and assess organisational needs for data handling within CRM processes.Identify integration challenges and design effective solutions.Collaborate with local experts and the wider business community to ensure alignment and clarity.Explain processes and system functionalities to end users and business stakeholders.

Demonstrated expertise in SAP CRM with strong solution‑design capabilities.6–8 years of experience in a lead capacity overseeing CRM solution activities.Hands‑on experience with interface development, enhancements, reporting, data migration tools, and documentation such as FS, TS, and test scripts.Comprehensive understanding of development, rollout, and data migration project phases.Experience working within agile frameworks.Strong verbal and non‑verbal communication skills.Desired: Strong grasp of CRM business processes and experience in innovation and change management.

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

Opportunities to lead high‑impact SAP CRM projects across cloud and on‑premises platforms.Exposure to large‑scale enterprise transformation initiatives within VOIS.Collaboration with global teams and diverse business stakeholders.A workplace that encourages learning, innovation, and process excellence.

Advanced SAP CRM architecture and E2E delivery management.Integration design and data migration best practices.Cross‑functional collaboration and stakeholder engagement.Agile delivery methods and frameworks.Change management and innovation practices.

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

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