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SiebelCRM Technical Lead-Pune

Aggregate function:  Shared Services
Business Area:  Technology _VOIS
Posting Country:  India
Date Posted:  16 Oct 2026
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking a highly experienced Siebel CRM Technical Lead to provide end-to-end technical leadership and operational ownership of Oracle Siebel CRM within a complex enterprise telecom environment.

The role will focus on maintaining high availability, performance and resilience across Siebel CRM while providing L3/L4 operational support for cloud-native and containerised environments. It combines deep Siebel expertise with Kubernetes operations, Dynatrace observability, performance engineering, major incident management, automation, service transition and SRE practices.

The role will also provide technical leadership across critical telecom integrations spanning Siebel CRM, FMW/OSB/SOA/AIA, OSM and BRM.

What you’ll do

Siebel CRM Operations

  • Own the reliability and operational health of Siebel CRM in a 24x7 environment.Administer Siebel Enterprise, Gateway, Siebel Servers, Application Interface and Object Managers.Manage component groups, server components and enterprise/component parameters.Troubleshoot Object Manager failures, workflows, EAI, application and session issues.Maintain reliable and performant Siebel File System and database connectivity.Lead platform capacity, health and performance reviews. Cloud-Native and Kubernetes Operations : Operate Siebel components deployed on Kubernetes and cloud-native infrastructure.Troubleshoot Pods, Services, Ingress, StatefulSets/Deployments, storage and resource constraints.Support persistent storage requirements using PV/PVC.Diagnose container restart, scheduling, CPU, memory, storage and networking issues.Support container image and Siebel platform rollout strategies.Coordinate Kubernetes and platform lifecycle changes.System Configuration and Technical Engineering :Manage Siebel Enterprise and component configurations.Support Siebel workflows, business services, Server Scripts and EAI.Manage Siebel Adapter configurations and external interfaces.Support repository/configuration deployments and application releases.Tune Object Managers and critical server components.Support SSL/TLS, SSO and secure application integrations. Observability and Performance Engineering: Establish and manage Dynatrace as the primary APM and observability platform for Siebel CRM.Use OneAgent, PurePath, Service Flow and distributed tracing to monitor transactions and dependencies.Correlate Dynatrace telemetry with Siebel ARM/SARM, application logs and database evidence.Build actionable dashboards covering availability, service health, transaction latency, failure rates, user experience and platform resources.Establish end-to-end monitoring for critical CRM journeys.Incident, Problem and Integration Management: Lead technical recovery for critical P1/P2 incidents.Coordinate troubleshooting across Siebel, FMW, OSM, BRM, Database and Infrastructure teams.Troubleshoot end-to-end telecom integrations across Siebel CRM-FMW/OSB/SOA/AIA-OSM-BRM, including customer and account management, order capture, product and asset management, order submission, order status synchronisation, billing-profile integration and SOAP/REST/EAI interfaces.Lifecycle, Automation and SRE: Plan and execute Siebel maintenance, patchsets and monthly updates.Support base-image changes and controlled production rollouts.Perform pre- and post-change validation.Manage platform vulnerabilities and lifecycle risks.Maintain SSL/TLS and related security configurations.Automate health checks, deployment validation and service monitoring using Shell/Bash/Python.Reduce repetitive operational activity through automation.Apply SRE principles to improve service resilience and availability.Service Transition and Technical Leadership :Lead technical knowledge transfer, shadow/reverse-shadow and BAU transition activities.Ensure monitoring, runbooks, recovery procedures and support models are complete.Lead early-life support and stabilisation.Mentor L2/L3 engineers.Manage technical engagement with Oracle and third-party vendors.Drive cross-skilling and technical knowledge management.

Who you are

You bring strong hands-on technical expertise in:

Mandatory skills

  • Oracle Siebel CRM,Siebel Enterprise, Gateway and Server,Siebel Application Interface,Object Managers,Siebel EAI,Siebel workflows and scripting,ARM/SARM
  • Kubernetes,Dynatrace,Linux/Unix,Oracle SQL,SOAP/REST,SSL/TLS,Shell/Python

Desirable skills

  • OpenTelemetry,Siebel Cloud Manager,OCI, Azure or AWS,Helm,CI/CD, GitOps or ArgoCD,Ansible,ITIL and SRE practices

Success in this role will be reflected through improvements in Siebel availability, CRM transaction success, P1/P2 incident reduction, MTTD/MTTR, Object Manager stability, integration reliability, observability coverage, proactive issue detection, change success and reduction of operational toil.

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

This role provides the opportunity to:

  • Work with enterprise-scale Oracle Siebel CRM in a complex telecom ecosystem.
  • Develop deeper expertise in cloud-native Siebel operations and Kubernetes.
  • Apply advanced observability and performance engineering using Dynatrace.
  • Work across integrated platforms including FMW/OSB/SOA/AIA, OSM and BRM.
  • Strengthen automation and SRE capabilities while reducing operational toil.
  • Provide technical leadership across major incident recovery, service transition and platform improvement.

What skills you will learn

The role provides opportunities to further develop:

  • Cloud-native Siebel CRM operations and Kubernetes troubleshooting.Advanced Dynatrace observability, distributed tracing and performance engineering.SLI/SLO-based service reliability management.
  • OpenTelemetry and end-to-end application telemetry.
  • Automation using Shell/Bash/Python.SRE practices for enterprise CRM platforms.
  • End-to-end telecom integration expertise across Siebel, middleware, order management and billing platforms.Technical leadership in service transition, resilience and major incident management.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background. 

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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Follow us on social media

 

  • LinkedIn: https://www.linkedin.com/company/vois/
  • Facebook: https://www.facebook.com/voisglobal
  • Instagram: https://www.instagram.com/voisglobal

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

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