Sr. Executive
Who we are
VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture
About this Role
What you’ll do
- Monitor customer accounts, transactions, and services to identify suspicious or high-risk behaviour
- Conduct detailed investigations to assess and confirm potential fraud cases
- Analyse fraud trends and recommend preventative controls or improvements
- Track and manage high-risk accounts with significant activity across services
- Handle internal queries and complaints related to fraud cases through appropriate channels
- Maintain compliance with internal policies, procedures, and regulatory standards
- Collaborate with team members to achieve performance targets and improve processes
- Contribute to reporting and monitoring of performance indicators and service standards
Who you are
- Strong analytical and problem-solving skills with the ability to make informed decisions
- Proficient in MS Office and comfortable working across multiple systems and platforms
- Knowledge of fraud control practices within telecom, banking, or related domains
- Effective verbal and written communication skills in English
- Ability to work in a fast-paced, 24/7 operational environment
- A customer-focused approach with attention to detail and quality outcomes
- Strong organisational skills with the ability to prioritise tasks effectively
- Proven experience (3–5 years) in analytics, fraud control, revenue assurance, or customer support roles
Not a perfect fit?
Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.
What's in it for you
- Opportunity to work on critical fraud prevention initiatives within a global organisation
- Exposure to advanced analytical practices and operational risk management
- Collaborative team environment with opportunities to contribute ideas and improvements
- Professional growth through hands-on experience in fraud analytics and investigation
- Continuous learning within telecom and financial risk domains
What skills you will learn
- Advanced fraud detection and risk assessment techniques
- Data analysis and interpretation within real-world business scenarios
- Customer risk profiling and behavioural analysis
- Process optimisation and operational efficiency improvements
- Stakeholder communication and cross-functional collaboration
VOIS Equal Opportunity Employer Commitment
Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.
Join Us
At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
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