Sr. Manager Fraud

Aggregate function:  Shared Services
Business Area:  Corporate Security _VOIS
Posting Country:  India
Date Posted:  3 Apr 2024
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

What you’ll do

The Sr. Manager Fraud role focuses on fraud control testing related activities for _VOIS centers and delivers other related fraud management activities namely, fraud risk assessments, fraud reporting, and fraud awareness activities. The role is recognized as a specialist in fraud prevention and detection area delivering activities as per the team strategy and providing support, inputs and guidance to various _VOIS stakeholders. The role has global deliverables across _VOIS centers and reports to the _VOIS Global Senior Fraud Manager. The role is part of a _VOIS global team within the _VOIS Corporate Security function.

Who you are

  • As a recognized specialist in fraud, has relevant experience in fraud prevention and detection activities with a focus on fraud controls evaluation;
  • Uses best practice knowledge and experience to evaluate the existing anti-fraud controls and propose to improve organization’s preventive and detective mechanism related to fraud;
  • Demonstrates strong communication and diplomacy skills, working collaboratively across the _VOIS centers and with various stakeholders to ensure the allocated fraud management activities are implemented in a timely manner;
  • Direct responsibility for performing fraud control testing activities, reporting, and any other relevant activities;
  • Work in a global team with team members based across all _VOIS centers.

Role purpose

  • Perform the allocated activities to implement the Fraud control testing strategy across _VOIS centres;
  • Perform Fraud Risk Assessment activities as per the defined plan and team strategy;
  • Coordinate the evidence collection activities for all internal reporting/assurance activities.
  • Support, provide inputs and contribute to implement the _VOIS Fraud Management Awareness program.

Competencies, knowledge and experience:

5-8 years’ experience in Fraud Management related activities

Solid knowledge regarding Shared Services/Captive/ ITeS/ Telecom and their internal processes

Preferably, a CFE though not a mandate

Analytical thinking and attention to the details

Advanced communication skills and stakeholder management skills

Results oriented and focus on priorities

Coordination skills, results oriented and focus on priorities

Ability to deliver under strict deadlines

Experience in working in international environment

Together we can

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.