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Sr. Manager_ Service Delivery_Fraud Managment_Pune/Bangalore

Aggregate function:  Shared Services
Business Area:  Corporate Security _VOIS
Posting Country:  India
Date Posted:  2 May 2024
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

About _VOIS

 

 _VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK.

 Over 29,000 highly skilled individuals are dedicated to being Vodafone Group’s partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more.

 Established in 2006, _VOIS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.

#_VOIS

Job in Detail:-

The Sr. Manager Fraud role focuses on fraud control testing related activities for _VOIS centers and delivers other related fraud management activities namely, fraud risk assessments, fraud reporting, and fraud awareness activities. The role is recognized as a specialist in fraud prevention and detection area delivering activities as per the team strategy and providing support, inputs and guidance to various _VOIS stakeholders. The role has global deliverables across _VOIS centers and reports to the _VOIS Global Senior Fraud Manager. The role is part of a _VOIS global team within the _VOIS Corporate Security function.

Role purpose

  • Perform the allocated activities to implement the Fraud control testing strategy across _VOIS centres;
  • Perform Fraud Risk Assessment activities as per the defined plan and team strategy;
  • Coordinate the evidence collection activities for all internal reporting/assurance activities.
  • Support, provide inputs and contribute to implement the _VOIS Fraud Management Awareness program.
  • As a recognized specialist in fraud, has relevant experience in fraud prevention and detection activities with a focus on fraud controls evaluation;
  • Uses best practice knowledge and experience to evaluate the existing anti-fraud controls and propose to improve organization’s preventive and detectiv
  • Direct responsibility for performing fraud control testing activities, reporting, and any other relevant activities;
  • Work in a global team with team members based across all _VOIS centers.

Competencies, Knowledge and experience:

5-8 years’ experience in Fraud Management related activities

Solid knowledge regarding Shared Services/Captive/ ITeS/ Telecom and their internal processes

Preferably, a CFE though not a mandate

Analytical thinking and attention to the details

Advanced communication skills and stakeholder management skills

Results oriented and focus on priorities

Coordination skills, results oriented and focus on priorities

Ability to deliver under strict deadlines

Experience in working in international environment

_VOIS Equal Opportunity Employer Commitment India:

_VOIS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees’ growth and enables them to create a positive impact on themselves and society. We do not discriminate based on age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.

 As a result of living and breathing our commitment, our employees have helped us get certified as a Great Place to Work in India for four years running. We have been also highlighted among the Top 5 Best Workplaces for Diversity, Equity, and Inclusion, Top 10 Best Workplaces for Women, Top 25 Best Workplaces in IT & IT-BPM and 14th Overall Best Workplaces in India by the Great Place to Work Institute in 2023. These achievements position us among a select group of trustworthy and high-performing companies which put their employees at the heart of everything they do.

 By joining us, you are part of our commitment. We look forward to welcoming you into our family which represents a variety of cultures, backgrounds, perspectives, and skills!

 Apply now, and we’ll be in touch!

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

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