Sr. Mgr. Digital Transformation Support
Who we are
VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
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About this Role
What you’ll do
- Act as the first point of contact for automation-related queries and technical issues, ensuring timely resolution or appropriate escalation.
- Support the day-to-day operation, stability, and performance of automation tools, workflows, and scripts.
- Collaborate with operational teams to gather requirements, document processes, and identify opportunities for automation and process improvement.
- Assist in testing, deploying, monitoring, and troubleshooting automation solutions to ensure quality and business alignment.
- Maintain accurate records of automation assets, incidents, changes, and related documentation.
- Contribute to the development of user guides, training materials, and knowledge-sharing activities.
- Participate in operational reviews and recommend enhancements that improve efficiency and support transformation objectives.
- Assist in maintaining and updating scripts and automated processes under guidance.
- Support adherence to SLA, KPI, and process governance requirements.
- Continuously develop knowledge of emerging automation technologies and digital tools.
Who you are
- Experienced in troubleshooting and resolving technical issues.
- Possess a basic understanding of process automation and digital technologies.
- Demonstrate basic proficiency in Python scripting.
- Familiarity with additional scripting or programming languages such as Bash, PowerShell, or Java is advantageous.
- Knowledge of working with APIs and systems integration concepts.
- Understanding of database management and SQL.
- Exposure to DevOps, software engineering environments, process analysis, or testing is desirable.Strong analytical and problem-solving capabilities.
- Effective communication and collaborative working skills.Adaptable, proactive, and keen to learn in a fast-paced environment.
- Degree or equivalent qualification preferred, though relevant experience will also be considered.
- Able to work UK hours on an early and late rota basis.
Not a perfect fit?
Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.
What's in it for you
- Opportunity to work on automation and digital transformation initiatives within a critical technology function.
- Exposure to operational excellence, process optimisation, and continuous improvement activities.
- Hands-on experience supporting enterprise automation tools and workflows.
- Collaboration with cross-functional operational and technical teams.
- Development opportunities within a global technology and transformation environment.
What skills you will learn
- Automation support and workflow management.
- Advanced troubleshooting and incident resolution techniques.Process analysis, documentation, and continuous improvement methodologies.
- API integration and automation development practices.
- Database querying and SQL application in operational environments.
- Testing, deployment, and monitoring of automation solutions.
- Exposure to DevOps principles and software delivery practices.
- Knowledge-sharing, stakeholder engagement, and training support techniques.
VOIS Equal Opportunity Employer Commitment
Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.
Join Us
At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
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