VGN Internet Customer Migration Planner

Who we are

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking a skilled individual to support enterprise customer order management and circuit inventory activities within Vodafone’s global Internet network. This role focuses on validating customer orders, designing solutions, building circuits, booking resources, and planning migration activities. The position requires hands-on expertise in transmission, DWDM, OTN, IP network design, and managing end‑to‑end customer connectivity in alignment with project requirements.

What you will do

• Manage customer order inventory and design activities for enterprise orders within Vodafone’s Internet network.
• Prepare detailed solution design documents and migration plans for complex customer projects.
• Plan and design network inventory across Transmission, DWDM, OTN, and IP network routers.
• Understand customer access methods and CPE termination to support circuit build and last‑mile access design.
• Deliver end‑to‑end solution design for enterprise order fulfilment, liaising with customer teams to review updates and changes.
• Participate in UAT assessments for new inventory demands and develop automation scripts to support project simplification.
• Provide continuous feedback to project teams and adapt to evolving project demands and inventory systems.
• Drive customer migrations by coordinating with provisioning, field engineers, and network engineers through the change management process.
• Collaborate with GNED teams to support delivery objectives and maintain cross‑functional alignment.
• Manage stakeholder expectations, handle priority requests, and resolve escalations.
• Contribute to innovation and continuous improvement initiatives across the team.

Who you are

• Extensive experience in enterprise customer order management and network inventory planning/design.
• Hands‑on design experience in telecommunications installations focused on transmission and access.
• Strong knowledge of inventory systems including Cramer, MORI, Amdocs, and workflow tools.
• Proficient in interpreting network demand and engaging with global customers to support decision‑making.
• Familiar with enterprise LAN/WAN solution design, including redesigning customer connectivity for project needs.
• Effective communicator with the ability to work collaboratively in multinational teams.
• Strong analytical and critical thinking abilities with high attention to detail.
• Broad understanding of enterprise customer network products and solution design best practices.
• 5–7 years of telecom industry experience in customer order and inventory management.
• Engineering/Science graduate with relevant technical expertise.
• CCNA certification or equivalent expertise.
• Experience with OSS/BSS environments, particularly AMDOCS/Cramer.

Not a perfect fit

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What’s in it for you

• Opportunities to work on complex global network projects involving cutting‑edge transmission and IP technologies.
• Exposure to large‑scale enterprise customer environments and global stakeholder interactions.
• Experience in end‑to‑end solution design, inventory planning, and automation initiatives.

What skills you will learn

Advanced network design capabilities across Transmission, DWDM, OTN, and IP technologies.
• Hands‑on experience with global inventory and workflow management platforms.
• Skills in solution design, migration planning, and automation scripting for telecom environments.
• Stakeholder management and cross‑functional collaboration across global teams

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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