IT Operations Lead - VOIS

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

We are seeking an experienced IT Operations Lead to manage and optimise internal IT operations for VOIS India. This role ensures resilient end-user computing, workplace platforms, and site infrastructure coordination while driving service excellence, compliance, and cost optimisation. You will lead incident management, change processes, and continual improvement initiatives, collaborating with senior leadership to enhance operational strategies.

Lead day-to-day internal IT operations, ensuring reliability of workplace platforms and infrastructure.Own SLAs and drive ITSM excellence across Incident, Problem, and Change processes.Chair major incident management bridges and conduct post-incident reviews to reduce MTTR.Implement compliance and InfoSec controls, ensuring audit readiness and operational risk management.Manage vendor relationships and align with asset and finance teams for cost optimisation.Mentor and lead IT teams, fostering a culture of continuous improvement and innovation.Oversee budget planning, utilisation, and reporting for the function.Partner with automation teams to identify waste and implement service improvement plans.

Minimum 10–12 years of experience in IT operations with proven leadership exposure.Strong expertise in ITSM tools (ServiceNow/Remedy) and processes.Excellent communication, stakeholder management, and team leadership skills.Knowledge of end-user computing, IT/network infrastructure, and workplace technologies.Certifications: ITIL 4 Foundation preferred; ISO 27001, Cybersecurity, or Cloud certifications advantageous.Ability to manage cross-functional teams and drive operational excellence.

Opportunity to lead IT operations for a global organisation.Exposure to cutting-edge workplace technologies and automation initiatives.Collaborative environment with strong focus on innovation and continuous improvement.Career growth through leadership and strategic decision-making responsibilities.

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

Advanced ITSM practices and operational risk management.Vendor and stakeholder management at a global scale.Leadership and mentoring skills for high-performing teams.Strategic planning and cost optimisation techniques.Automation and process improvement methodologies.

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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